https://bugs.freedesktop.org/show_bug.cgi?id=46852

--- Comment #9 from Michael H. <[email protected]> ---
Thanks for the clarification on QA and following up. I'm aware of what QA does. 

What is so alarming was that some of these bugs just seem to sit there
(sometimes for years) and the next thing you know, you get a Status Change
notice from REOPEN to NEEDINFO followed by UNCONFIRMED within, literally, a
minute. This is perplexing and not particularly transparent and certainly
doesn't seem (to the layman) to be an acceptable reaction time from QA. Now
that I am working in support for a software developing company, I see lots of
curious status changes which only internals can understand. (For example, what
would anybody "in the real world" think when the status of their bug report
goes from CONFIRMED to ASSIGN TO BACKLOG? Doesn't sound too promising, but in
my company that means it's scheduled for review by R&D!) Not only that, but we
also have ancient bugs or feature request just lingering on and on, year after
year, hoping they will just either get resolved by chance or be forgotten by
customers that reported them.

Anyway - now I know a little bit better about how things work here at bugzilla
and will cool my jets next time ;-)

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