https://bugs.freedesktop.org/show_bug.cgi?id=86460
Bug ID: 86460
Summary: soffice.bin crash with SEGFAULT in libuno_sal.so.3
Product: LibreOffice
Version: 4.0.4.2 release
Hardware: x86-64 (AMD64)
OS: Linux (All)
Status: UNCONFIRMED
Severity: critical
Priority: medium
Component: Libreoffice
Assignee: [email protected]
Reporter: [email protected]
I use soffice server-side, essentially to convert ODT documents (after
executing some "Basic" macro inside the document) to PDF format.
This is the command line:
/usr/lib64/libreoffice/program/soffice.bin
--accept=socket,host=0.0.0.0,port=8100;urp;StarOffice.ServiceManager --headless
--nodefault --nofirststartwizard --nolockcheck --nologo --norestore
The problem: quite regularly (once/twice a day) it crashes.
These are the lines I get in "/var/log/messages.log" file for each crash:
Nov 14 23:36:19 MY_HOSTNAME kernel: soffice.bin[6587]: segfault at 18 ip
000000310b616410 sp 00007f5a2fdd1a68 error 6 in
libuno_sal.so.3[310b600000+52000]
Nov 14 23:36:20 MY_HOSTNAME abrt[22154]: Saved core dump of pid 6583
(/usr/lib64/libreoffice/program/soffice.bin) to
/var/spool/abrt/ccpp-2014-11-14-23:36:19-6583 (207622144 bytes)
The service here is restored after every crash by a 'monit' running service.
This is the 'top' command output (ordered by VIRT size) while soffice.bin is
running:
top - 10:47:38 up 8 days, 17:03, 3 users, load average: 0.00, 0.00, 0.00
Tasks: 184 total, 1 running, 183 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.0%us, 0.0%sy, 0.0%ni,100.0%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 3822240k total, 1695140k used, 2127100k free, 77296k buffers
Swap: 6012920k total, 0k used, 6012920k free, 874476k cached
PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND
14173 root 20 0 1077m 109m 55m S 0.0 2.9 0:03.28 soffice.bin
...
I suspect the crashes are coupled with the slow but steady increase of memory
footprint of soffice.bin process.
The same problem arises on at least four different physical servers, so an
hardware problem is unlikely.
This is some additional info about our server:
# uname -a
Linux MY_HOSTNAME 2.6.32-358.23.2.el6.x86_64 #1 SMP Wed Oct 16 18:37:12 UTC
2013 x86_64 x86_64 x86_64 GNU/Linux
# /usr/lib64/libreoffice/program/soffice.bin --version
LibreOffice 4.0.4.2
# head -n 1 /proc/meminfo
MemTotal: 3822240 kB
# file /etc/alternatives/java
/etc/alternatives/java: symbolic link to
`/usr/lib/jvm/jre-1.6.0-openjdk.x86_64/bin/java'
I add the "sosreport.tar.xz" file in
"/var/spool/abrt/ccpp-2014-11-14-23:36:19-6583/" directory as an attachment to
the bug.
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