https://bugs.documentfoundation.org/show_bug.cgi?id=88913
Bug ID: 88913
Summary: Warn on downloads page of problems downloading via
Internet Explorer
Product: LibreOffice
Version: unspecified
Hardware: Other
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Installation
Assignee: [email protected]
Reporter: [email protected]
On several occasions, installation problems reported on the mailing list have
turned out to be due to Internet Explorer's behaviour of giving the downloaded
installer .man extension instead of .msi. On attempting to run the installer,
Windows then complains that it doesn't know what to do with a .man file.
While there is probably not much that LibreOffice can do to fix this, one user
recently encountering the problem commented "why can't they save everyones time
by saying at the outset that their software only downloads via certain
browsers".
Sounds like a reasonable suggestion to me - a note on the downloads page about
this behaviour of Internet Explorer, and how to work around it. Perhaps only
displayed if Internet Explorer is detected. Various options to suggest for a
workaround:
- Use Save > Save As when Internet Explorer pops up the download bar, and
change .man to .msi before downloading, rather than letting it download to a
default name and location.
- Rename the .man file to .msi after downloading (but note that this also
requires changing an option in Windows Explorer to show the extensions in the
first place!)
- Use a different web browser.
Steps to reproduce:
1. From Internet Explorer (I'm using version 9) go to
http://www.libreoffice.org/download/libreoffice-still/ (fresh version 4.4.0
doesn't seem to download anything at all at the moment, but I think that's
happened before when the download page has preempted a new version)
2. Click the button to download the current version
3. When the download bar (at the bottom of Internet Explorer) shows, click
"Save"
4. The installer is downloaded to a default location, with a .man extension
At step 3, it is possible to:
3. When the download bar (at the bottom of Internet Explorer) shows, click the
arrow next to "Save" and select "Save As"
4. Change the extension from .man to .msi
5. Click save
6. The installer is downloaded to the specified location, with a correct .msi
extension.
However, many people probably just click "Save" and get a .man file downloaded
to a default location and, even if they do use "Save As" to choose where the
download goes, may not realise the extension needs to be changed.
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