https://bugs.documentfoundation.org/show_bug.cgi?id=92818
John van Someren <[email protected]> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |REOPENED Resolution|MOVED |--- --- Comment #6 from John van Someren <[email protected]> --- Hi, Beluga, I visited the site redmine.documentfoundation.org suggested in Comment 5 and there is no obvious way to submit either issues or enhancement requests. it looks like it is only meant for people who already know what they're doing. Not for mere people like me. Thanks for creating the ticket for me. It looks like your Bugzilla tool is really designed for people who can learn it. Users like me only want to use it one a year. I am supported in my daily programming activities by small OCX suppliers (eg ciansoft.com) and major service providers (eg bulksms.com). None of them give me headaches when trying to report a bug. All of them communicate by e-mail. Quite probably the larger ones have a bugzilla to keep them organised, but only their support people get to use it. An excellent example of how to handle enhancement requests is provided by bulksms.com's site. You write your idea on their site, they publish it and every visitor can vote for any enhancement request if they like the idea. Couldn't be simpler. And very democratic. By the way, thanks for inviting me to join your QA team. However, I'm much better at designing for users than I am at making sure the product is stable and fits the spec. I clicked on the IRC link and it opened a web site asking me for my nickname. I don't actually have one. Maybe I'm too old to understand this urge to belong to social networks like IRC and Facebook. (I joined IBM as a trainee programmer 52 years ago). I also had a look at the other place you suggested https://wiki.documentfoundation.org/QA. Now I **know** that I'm right. If you need to have a web page explaining how to use the web page to report a bug then the whole system is too complicated for little people. I buy a package from ciansoft to control a scanner from inside my program and I get a problem. I em-mail the support@... web site. I get an e-mail back. Why should Libre Office be any different? I can infer that you are some sort of volunteer, core team member or whatever, and you trawl the new postings giving an initial response. That's exactly what I mean. The big difference is that you sent me an e-mail I'm not supposed to reply to (I did that once before and got told off). Then your e-mail includes a link to GodZilla so that I *must* use this horrible system. Anyway, thanks for the interest you have taken. Hopefully I won't find any bugs that I can't find a workaround to. When I designed a multi-user OS for a University 40 years ago I had to offer coffee vouchers to students who reported bugs. Otherwise they just found a workaround and the bug remained unresolved. This might happen to you if reporting bugs is too complicated. -- You are receiving this mail because: You are the assignee for the bug.
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