https://bugs.documentfoundation.org/show_bug.cgi?id=96310
--- Comment #6 from [email protected] --- (In reply to Julien Nabet from comment #3) > (In reply to mwallinger from comment #2) > >... > > 3) For the test, could you rename your LO directory profile? (see > > https://wiki.documentfoundation.org/UserProfile#Windows) > > 4) Could you give a try to a more recent LO version? (5.0.3 is the last > > stable one) > > > > This issue occurs on LO 4.3 through 5.0.3.2; currently running 5.0.3.2. > > > > Extra details: > > > > We freshly imaged up a computer with Windows 7 64bit: > > -installed current patches, rebooted, and patched until installing all > > available security patches from M$. Rebooted again. > > -Installed LO 5.0.3.2 taking all defaults > > -Installed Meditech EMR software > > -Tested by launching LO, then writer, then launching Meditech (issue of LO > > freezing occurred at this point.) > > First, thank you for your feedback. > Since it's a freshly imaged up computer where you installed 5.0.3.2, you > don't have any remnant from a previous version, do you? I mean, the tests > with previous LO versions were before you've installed from scratch Win7. > Remark: I suppose you monitored RAM and the computer has enough RAM to run > the 2 applis in the same time (+ antivirus and other softs). > > Just to be sure it's not due to something specific in a file, you can > reproduce the problem with a brand new empty odt (Write) file? > > Could you provide precise Java version? 32, 64 bits? 1.6, 1.7, 1.8? > You must know that LO 64 bits needs Java 64 bits and LO 32 bits needs Java > 32 bits. > By any chance, do you know if Meditech EMR uses Java too? > > I don't know if it's easy to do because I'm more accustomed with Linux, but > would it possible you retrieve a backtrace during an hang? (see > https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows: > _How_to_get_a_backtrace) Thank you for your help! No previous version was installed on the fresh OS install. The machine we are working from is has 4GB RAM installed - had no AV installed, and generally 1GB is more than enough to run LO and Meditech at the same time. -A brand new ODT file is used each time we are diagnosing the issue. -The issue occurs if Java is installed or not. I have test with Java 8u65 (8.0.650.17) and 66v2 so far; same issue occurs no matter that java version. The EMR does not use Java at all to my knowledge. Backtrace log has been attached, and I also did a force dump mentioned at the bottom of the page. Hope this is helpful. -Mark -- You are receiving this mail because: You are the assignee for the bug.
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