https://bugs.documentfoundation.org/show_bug.cgi?id=94343
--- Comment #7 from Seascape <[email protected]> --- Speaking as someone who usually (successfully) goes the self-help route to figure out how to make a program operate as desired, I'm perplexed as to why LibreOffice was changed to ignore settings specified in the print Properties box by default. This default, which I only learned about in the process of filing a bug report, can't be overridden unless two inconspicuous options ("Use only paper tray from printer preferences", "Use only paper size from printer preferences"), -- which are buried under another tab, no less -- happen to be checked. (Here, I am referring to the Windows version. In Ubuntu, there's only the latter box.) This is not intuitive UI, and I simply do not understand it at all. How are users supposed to figure out that those boxes need to be checked in order for LibreOffice not to ignore user-selected settings? I am not a LibreOffice developer. I do not know what the developers know because I'm not writing the code or designing the UI. Now that I know what to do, I can do it. I'll remember to open up that Options tab and check those boxes when I have a nontypical print job. But before this week, I was in the dark. I could not figure out how to get my documents to print as desired, and I had to resort to using OpenOffice instead. I encourage every LO developer to be mindful of the Curse of Knowledge: you don't know what it's like for you not to know what you know. Defeating the Curse of Knowledge isn't easy. It takes imagination. Put yourself in the user's shoes. If I go to print a document in *any* application, whether a web browser, email client, or office suite, and I open the Properties in order to pass some instructions along to the printer... for example, print from Tray 1, not Tray 2, convert to grayscale, and expect cardstock, not regular paper -- I expect those settings to be honored by the application. I don't expect them to be discarded when I click OK. Yet that is what is happening in LibreOffice. Or consider another scenario: If I want to turn on duplexing, but I forget to check that box, twice as much paper will get used because the printer will not have been instructed to print on both sides. The current UI is a recipe for user frustration. Please change it. The default should be that LO automatically honors any settings the user specifies in print Properties. That is the behavior users expect. -- You are receiving this mail because: You are the assignee for the bug.
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