https://bugs.documentfoundation.org/show_bug.cgi?id=98610
--- Comment #6 from Joe Bachofen, Sr. <[email protected]> --- Thanks for the quick responses. I am trying to install Libre Office 5.0.5.2 as an update to V: 5.0.4.2 but the popup error says it can't find the install file for V:4.4.5 which was never installed on my PC. The second popup error reports a failure to remove an older version of 5.0.5.2 but I'm trying to install V:5.0.5.2 so there is no older version of it. I did try to do a complete uninstall using the built-in Microsoft uninstall but that failed with the same kind of error reports. The screen captures I provided show all the LibreOffice msi file that exist on my PC and the permissions on the files and the folder containing them are set to allow installs/uninstalls. I have used LibreOffice for years without these problems. I updated to V:5.0.4.2 on this same Windows 10 PC successfully and have done numerous updates on my Linux machine without any problems. Please look closely at the two figures I supplied earlier and tell me if they make sense to you then tell me why it is trying to find files that I never had and why it is trying to remove the version I am trying to install!(In reply to tommy27 from comment #4) > did you try doing a full uninstall of any previous LibO version installed on > your PC? Yes, with the same type of error reports. ==== (In reply to Buovjaga from comment #5) > Fig2 is speaking about a network resource that is unavailable. > > You can try this tool from Microsoft: > https://support.microsoft.com/en-us/mats/program_install_and_uninstall > > Set to NEEDINFO. > Change back to UNCONFIRMED, if the problem persists. Change to RESOLVED > WORKSFORME, if the problem went away. I understand the error message but the "resource" it can't find has never been on my PC. The issue is why is the install sw looking for a file I don't have? I will try the Microsoft link you provided. Thank you. -- You are receiving this mail because: You are the assignee for the bug.
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