https://bugs.freedesktop.org/show_bug.cgi?id=51323
Roman Eisele <[email protected]> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |NEEDINFO Severity|normal |critical Ever Confirmed|0 |1 Summary|: Constant crashes |Constant crashes on MacOS X | |10.7 --- Comment #2 from Roman Eisele <[email protected]> 2012-06-22 10:06:29 PDT --- @ Thorsten: Thank you very much for your bug report! I'm very sorry that LibreOffice 3.5.4 causes so much pain to you. It's a pity but it is not easy to help, because the situation is difficult: on many MacOS computers, LibreOffice 3.5.4 runs fine (e.g. on my own ;-), so we have to find out what makes the difference -- why does it crash for you so often (and not, e.g., for me). To find out about the difference I have some questions for you. It would be very helpful if you could answer to them. 1) The first question is near to completely answered: you use LibreOffice on MacOS X 10.7 (I use MacOS X 10.6.8, and this may make a difference -- we will see). Which user interface languages do you use for MacOS and LibreOffice -- I suppose, German in both cases? 2) You say that you experience constant crashes "since I have upgraded LibreOffice" to version 3.5.4. This seems to indicate that you have used LibreOffice before without crashes, and is very interesting for us. Which version did you use before you upgraded to LibreOffice 3.5.4? Did it run without crashes (at least, without so many crahes) at the same tasks which cause a crash now? 3) An important point: Do you have any accessibility utilities enabled? This is to say, have you enabled any of the options in the section "Universal Access" (German "Bedienungshilfen" of the MacOS X System Prefererences? E.g., "VoiceOver" or "Zoom" or "Zugriff für Hilfsgeräte aktivieren"? Or do you have installed any other special utilities like a screenreader for people with visual impairment (Sehbehinderung), or some window management application like "Moom", or anything similar? This point is important because many accessibility utilities are known to cause crashes with LibreOffice ... 4) Do you have any special extensions for LibreOffice installed? If you are not sure, please select "Tools > Extensions Manager ..." (in German: "Extras > Extensions Manager ..." from the menu bar in LibreOffice 3.5.4. In the window which appears now please UNcheck (deselect) the checkbox "Installation" at the bottom, but make sure that both "Shared" ("Gemeinsam") and "User" ("Nutzer") are checked. Is the list above the checkboxes now empty (then there are no special extensions installed), or does it contain some entries? If the latter, please report all extensions which are listed there now. 5) Does Impress crash even when you create a new (empty) presentation and just begin to edit it? Or does it crash (more often) with existing presentations which contain quite some text and images? 6) Could you please attach any Impress file (presentation) which causes crashes to you to this bug report, and describe some typical actions with this file that often cause crashes to you? Then I can try to play around with the file and see if I find something special about it which may explain the crashes (this is not very probable, I know, but at least there is a chance). 7) It may be also helpful if you could attach some MacOS log files created on the crashes to this bug report. I don't know if Apple has changed this in MacOS X 10.7, but with MacOS X 10.6 this is simple: * When LibreOffice (or any other application) crashes, MacOS will present to you a dialog window saying something like "LibreOffice wurde unerwartet beended." Either this dialog window already contains a big text field labelled "Problemdetails und Systemkonfiguration", or you may have to click on "Details einblenden" first to show this text field. * Just click in this large text field, press Command+A to select all the text, then press Command+C to copy it. * Then please switch to any text editor (like Apple's TextEdit), create a new empty text file and insert the complete copied text via pressing Command+V. * Now please save the new text file under a new name. * Then come back to this bug report at https://bugs.freedesktop.org/show_bug.cgi?id=51323 and click on "Add an attachment". Select your new text file to attach it. In the comments field, please describe in short words what you did (or wanted do do) when this crash occured. You may repeat this for some times, e.g. attach two or three or ... files of this kind to this bug report, which were created on crashes under different circumstances, i.e. when you did different things. Comparing the log files may allow us to infer if LibreOffice always crashes for the same reason(s) or if there seem to be different bugs involved here. I know answering this questions and following these instructions will be laborious for you, but it may help us to track down the problem and to solve it. If anything is unclear, feel free to ask here again -- or contact me directly via an e-mail to [email protected], especially if you prefer to talk about the issue in German -- this may make it easier for both of us ;-). Thank you very much in advance for your help! -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are the assignee for the bug. _______________________________________________ Libreoffice-bugs mailing list [email protected] http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
