https://bugs.documentfoundation.org/show_bug.cgi?id=104765
Bug ID: 104765
Summary: Base doesn't work under OS X
Product: LibreOffice
Version: unspecified
Hardware: All
OS: Mac OS X (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Base
Assignee: [email protected]
Reporter: [email protected]
Here's the transcript of your chat with Apple Support:
Sunday, Dec 18, 2016 06:30 PM
Duration 74 minutes 18 seconds
Jermeca
Thanks for contacting Apple Support. My name is Jermeca. Please give me a
moment to look over your information.
Jermeca
Hi Larry, hope all is well! 😊 How can I help you today?
[email protected]
I use LibreOffice. About once a year, I use the database. It won't work
because it appears there is a dependency on Java 6 runtime.
[email protected]
I tried the Apple Java 6 download, but it doesn't provide the JRE.
[email protected]
I tried the Oracle Java 8 JRE. It doesn't work.
[email protected]
Any suggestions?
Jermeca
Ok, so just to clarify, you are having issues with running LibreOffice because
it runs on Java 6 only. You have tried the Java 6 download that we provide
here: Java but it did not work as well as updating to the latest Have version
and that did not work either, is that correct? Also what version of OS X are
you currently on?
Jermeca
Java 6
Jermeca
Sorry about that!
[email protected]
You've got the problem that I'm having while using OS X 10.12.2.
Jermeca
Got it! Thank you for clarifying your issue for me. I do know how important it
is for you to have your device working properly for you I will be more than
happy to assist 👍
Jermeca
So what’s going on is that Java 6 does not work on Os X Sierra because it is
the newest software and runs the newest version of Java, which is Java 8. Java
6 is only compatible with OS X 10.11 El Capitan, OS X 10.10 Yosemite, OS X 10.9
Mavericks, OS X 10.8 Mountain Lion, and OS X 10.7 Lion. Does the software you
are trying to use possibly have an available update so that it can run on Java
8?
[email protected]
The current (Java 8) runtime works with LibreOffice operating in Windows or
Linux. This appears to be problem with OS X not supporting Java runtime.
[email protected]
I understand the security reasons for that decision, but what am I to do for a
work around?
[email protected]
I am on the most recent stable version of LibreOffice on all systems.
Jermeca
Alright, so let me go ahead and reach out to a senior advisor here to see what
can be done. Just one moment please 😊
Jermeca
Thank you for that moment Larry. So it looks like there is a short wait for a
senior advisor here, about 10-12 minutes. I’m so sorry about that. While we
wait, I will be researching this issue here to see if I can get a little more
information and I will keep you updated. Is that ok?
[email protected]
Sure, I've been searching for 2 days now. We can even terminate the chat to
resume at a later date. The only work around I've found so far is, "Stop
trying to migrate the data to OS X and keep this one application on the old
Windows system." I'd hoped for a more satisfactory end.
Jermeca
I definitely do understand for sure. One thing here, when you try to open the
program, does it quit at launch?
[email protected]
With no JRE, it asks for one...and ends when none is provided. With Java 8
JRE, it crashes when a table open is attempted. I should note that the writer
and spreadsheet applications do not demonstrate the Java dependency.
Jermeca
Gotcha! So yes, we’ll have to get you on the line with a senior advisor with
this issue here. If you did not have time to continue, we can definitely
schedule a callback for you or if you have time, we can continue. I have
someone on the line now, they are just reviewing your case.
[email protected]
The history of this beast looks like Apple noted (properly) security holes in
Java and declined support. Oracle responded by ending (retroactively)
downloads. LibreOffice is freely supported software that still works on "the
majority". I'm, apparently, stuck in the middle.
Jermeca
No problem at all. Thank you for that information. I did just speak with the
Senior Advisor ho reviewed your case here. They did advise that you would need
to reach to for support from the developers of the program for additional
assistance here since that program is relying on a Java to operated properly.
[email protected]
Then my workaround is what you suggest. You have no database alternatives or
JRE 6 resources?
Jermeca
Yes and no we do not have any JRE resources or alternatives for that particular
program. So sorry abut that Larry.
Jermeca
Are you still there?
[email protected]
OK. I'm disappointed.
Jermeca
I’m so sorry about that Larry. I wish there was more that I could do here. I
can assure you that the developer of the software will be able to assist
further, as they should have proper resources for the product that they develop
and run.
[email protected]
No, they do provide a generally full featured office suite. The only
alternative I know about is MS Office. Both run on Windows clean with current
components. I'm trying to move to OS X. It doesn't work. I'm disappointed.
Jermeca
No problem at all. I definitely wish there was more that I could do for you. If
you would like another opinion on that, I can definitely have a senior advisor
to give you a direct call to speak with you. Is that something that you would
like to do?
[email protected]
No, nothing more to say. Sad to note Apple/Oracle spat spoils products. Sad
to note no small integrated database is available for MAC. Sad to note my work
around is Microsoft but I love my MacBook.
[email protected]
Thanks for your efforts!
Jermeca
You are more than welcome Larry 😊 It has been a pleasure assisting you today.
If you’re ready, I will go ahead and end our session. You will see an option to
receive our chat transcript so that you can refer back to what we have
discussed if needed. Please keep an eye on your email for the next 24 hours as
we may send some information relevant to the conversation we had today. Should
you need any more assistance, we are here 7 days a week. Have a great day!
Sincerely,
Apple Support
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