https://bugs.documentfoundation.org/show_bug.cgi?id=105084
Bug ID: 105084
Summary: 64-Bit Windows LibreOffice Applications hang on
startup
Product: LibreOffice
Version: 5.1.5.2 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: LibreOffice
Assignee: [email protected]
Reporter: [email protected]
Description:
I have personally tried the following 64-bit Windows LibreOffice versions, all
of which hang during application start-up:
5.2.1.2
5.2.2.2
5.2.4.2
Other users (see thread links below) have reported the same problem with these
64-bit versions:
5.1.5.2
5.2.0.4
5.2.3.3
Note: I have reset my profile and disabled OpenGL without any luck. 32-bit
Windows versions appear to be unaffected and just work.
My machine is a Dell Latitude E6520 with a 4-core (8 hyper-thread) Intel Core
i7-2760QM processor, 8GB RAM running Windows 10 Professional 64-bit (version
1511 - NOT the Windows 10 "Anniversary Edition"). In case it's relevant, this
machine has both Intel HD Graphics 3000 integrated graphics and an NVidia
NVS4200M graphics card. I've tried running LibreOffice with both cards and both
result in the application hanging.
Refer to these threads for more information:
https://ask.libreoffice.org/en/question/77635/libreoffice-hangs-on-startup/ (a
thread I started).
https://ask.libreoffice.org/en/question/76494/64-bit-libreoffice-515-520-freezehang-while-opening-files/
(a thread started by someone else with the same problem).
(I have a Microsoft Surface Pro 3 that is successfully running 64-bit
LibreOffice 5.2.2.2, so this is clearly not a problem affecting every PC.)
Let me know if there is any further information that you require.
Steps to Reproduce:
1.Run any LibreOffice application, either standalone or by clicking on a
LibreOffice document.
Actual Results:
LibreOffice logo appears, application hangs. The soffice.exe program then goes
into an infinite loop, consuming all available CPU on a single thread.
Expected Results:
Application should start up normally.
Reproducible: Always
User Profile Reset: Yes.
Additional Info:
Also tried clean reinstall and also tried disabling OpenGL - no use.
32-bit releases (the 6.2.4.2 release, at any rate) are unaffected by this
problem.
User-Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML,
like Gecko) Chrome/55.0.2883.87 Safari/537.36
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