https://bugs.freedesktop.org/show_bug.cgi?id=49286
Roman Eisele <[email protected]> changed: What |Removed |Added ---------------------------------------------------------------------------- Status|UNCONFIRMED |NEEDINFO Severity|normal |major Ever confirmed|0 |1 --- Comment #3 from Roman Eisele <[email protected]> --- Dear bug reporter, I am sorry for the long delay in processing your report! It does not mean that we would not appreciate your help. The problem is just a) that we currently don’t have much bug wranglers dedicated to Mac OS X, and probably also that b) this problem is not easily reproducible -- it seems to depend on some special circumstances; if I follow the steps you give in comment #0, NO crash occurs (I have tested different LibreOffice versions). This may explain why your report was not confirmed until now. Therefore we need to find out what makes the difference, i.e., why the steps given in comment #1 crash LibreOffice for you, but not, e.g., for me. It would be wonderful if you could help us to find out the reason of these crashes by answering some questions, which may allow us to reproduce and hence to fix the issue. Please check: 1) Can you still reproduce this issue with a current release of LibreOffice, i.e. LibreOffice 3.5.6 or, even better, 3.6.1 (or the upcoming 3.6.2)? 2) And if yes, which Mac OS X version are you using right now? 3) Please check if you have enabled any of the options in System Preferences, section “Universal Access”. This is important, because these options are know to cause many crashes in LibreOffice. If you open that control panel, please check: -- Do you have ANY other of the options in “Universal Access” checked, too, e.g. “VoiceOver”, “Zoom”, “Display: White on Black” or “Display: Use grayscale”, or especially “Enable access for assistive devices”? -- Do you have checked “Show Universal Access status in the menu bar”? -- Do you have checked any of the options in the other tabs of “Universal Access”, i.e. under “Hearing”, “Keyboard”, or “Mouse and Trackpad”? 4) Do you use any window management utility for Mac OS X, i.e. a little application, app or utility which helps to arrange, resize, restore the user interface windows, like * AquaSnap * BetterSnapTool * BetterTouchTool * Breeze * Cinch * Divvy * DoublePane * Flexiglass * HyperDock * iSnap * Moom * RightZoom * ShiftIt * SizeUp * SizeWell * Spectacle * Stay * TileWindows * WindowTidy or something similar? 5) Do you use any special software which could be related to accessibility stuff, e.g. a screen reader, screen magnifier, speech recognition software, a text-to-speech application, or similar? -- Do you use any special hardware which could be related to accessibility stuff, e.g. a refreshable braille display or braille terminal? (Please do not wonder about these questions, I do NOT want to insult you by calling you “blind” or so ;-) I just need to ask, because IIRC there were some issues related to such software/hardware!) 6) Can you please try if a fresh LibreOffice user profile helps to fix the problem, or at least changes anything? To do so, please: a) Quit LibreOffice, if running. b) Go to <Your main drive>/Users/<Your user folder>/Library/Application Support/ c) In this folder, there should be a folder called “LibreOffice”, which contains most LibreOffice settings (and therefore is called the “user profile folder”). Just rename this folder so something else, e.g. “LibreOffice-old”. d) Start LibreOffice again (the startup should take longer this time, because LibreOffice creates a fresh user profile). e) Test the issue again. Does this change anything? Sorry for all these questions, but the answers to them can help us to reproduce (and hence to fix) the issue! So thank you very much for your answers and help in advance! -- You are receiving this mail because: You are the assignee for the bug.
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