https://bugs.documentfoundation.org/show_bug.cgi?id=123163
Bug ID: 123163
Summary: CRASH when FILEOPEN of DOCX file from scan and Nuance
PDF Converter
Product: LibreOffice
Version: 5.2.7.2 release
Hardware: x86-64 (AMD64)
OS: Linux (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Writer
Assignee: libreoffice-bugs@lists.freedesktop.org
Reporter: mkup...@alum.berkeley.edu
Description:
I have a document that was scanned on an Epson scanner. The resulting PDF was
then converted to a .docx file by Nuance PDF Converter. When I open the .docx
file using LO, there is a pause, then LO crashes.
This workflow has worked countless times with other documents, so the problem
is something peculiar to this document. It may be that the .docx file is
corrupted, but still, LO shouldn't crash.
Steps to Reproduce:
1. Open the file. I have gotten crashes using all of the following methods:
double-click on file in file browser (Thunar), "libreoffice <file>" from shell,
and clicking on the document in the "recent documents" list.
Actual Results:
LO starts to display the document, then there is a pause, then LO crashes.
Expected Results:
LO displays the document, lets me edit it or save it as text.
Reproducible: Always
User Profile Reset: Yes
OpenGL enabled: Yes
Additional Info:
See
crashreport.libreoffice.org/stats/crash_details/b6ff9379-6fa8-4f24-9a34-4dfef3c0f5cd.
I can provide the document if you need it. It's a scan of copyrighted material
(for my files), so I'd rather not post it in a public location.
I've reproduced the crash on
* Debian Stretch on baremetal:
- the bundled LO 5.2.7+patches
alto$ glxinfo | grep OpenGL
OpenGL vendor string: X.Org
OpenGL renderer string: Gallium 0.4 on AMD RS780 (DRM 2.49.0 / 4.9.0-8-amd64,
LLVM 3.9.1)
OpenGL core profile version string: 3.3 (Core Profile) Mesa 13.0.6
OpenGL core profile shading language version string: 3.30
OpenGL core profile context flags: (none)
OpenGL core profile profile mask: core profile
OpenGL core profile extensions:
OpenGL version string: 3.0 Mesa 13.0.6
OpenGL shading language version string: 1.30
OpenGL context flags: (none)
OpenGL extensions:
OpenGL ES profile version string: OpenGL ES 3.0 Mesa 13.0.6
OpenGL ES profile shading language version string: OpenGL ES GLSL ES 3.00
OpenGL ES profile extensions:
* Debian Stretch in a VirtualBox guest
- host is running VBox 6.0.4, guest is has the 5.2.16 Guest Additions
- LO 6.1.4 downloaded from a libreoffice.org mirror
stretch$ glxinfo | grep OpenGL
OpenGL vendor string: Humper
OpenGL renderer string: Chromium
OpenGL version string: 2.1 Chromium 1.9
OpenGL shading language version string: 1.30
OpenGL extensions:
* Debian Buster in a VirtualBox guest
- same host
- bundled LO 6.1.5 RC1
I did not get a crash on Debian Jessie running in a VirtualBox guest (bundled
LO 4.3.3+patches).
All the VirtualBox guests have 3D acceleration enabled.
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