https://bugs.documentfoundation.org/show_bug.cgi?id=127551
Bug ID: 127551
Summary: LibreOffice Will Not Update to Version 6.2.7.1
Product: LibreOffice
Version: 6.2.7.1 release
Hardware: All
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: LibreOffice
Assignee: [email protected]
Reporter: [email protected]
Description:
While running the "LibreOffice_6.2.7_Win_x64.msi" installer, I receive the
following popup messages before a rollback process initiates:
"Warning 1909. Could not create shortcut LibreOffice 6.2.1.lnk" and "Internal
Error 2909. ixoShortcutPropertyCreate".
I am unable to run LibreOffice and cannot access any of my documents.
Steps to Reproduce:
1. Run the "LibreOffice_6.2.7_Win_x64.msi" installer.
2. Follow the prompts to install the update
3.
Actual Results:
LibreOffice not updated. Previous version no longer available. Desktop shortcut
was removed by the installer process. All applications within LibreOffice are
no longer available for use.
Expected Results:
The "LibreOffice_6.2.7_Win_x64.msi" installer should update the previous
version to the current version. I should have access to all applications within
the LibreOffice suite and should have access to all of my documents.
Reproducible: Always
User Profile Reset: No
OpenGL enabled: Yes
Additional Info:
Unable to copy "Help - About LibreOffice" information because LibreOffice
failed to update and will not run. LibreOffice is no longer listed in my
"Start" menu.
Unable to reset profile because LibreOffice failed to update and will not run.
LibreOffice is no longer listed in my "Start" menu.
Renderer: GeForce GTX 1060 6GB/PCIe/SSE2
Vendor: NVIDIA Corporation
Memory: 6144 MB
Version: 4.6.0 NVIDIA 436.02
Shading language version: 4.60 NVIDIA
To the best of my knowledge, OpenGL is enabled.
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