https://bugs.freedesktop.org/show_bug.cgi?id=58298
Priority: medium
Bug ID: 58298
Assignee: [email protected]
Summary: : Writer hang and 0xc0000005 error in RPCRT4.dll from
soffice.bin in Windows 8 event log
Severity: normal
Classification: Unclassified
OS: Windows (All)
Reporter: [email protected]
Hardware: Other
Whiteboard: BSA
Status: UNCONFIRMED
Version: 3.6.4.3 release
Component: Writer
Product: LibreOffice
Problem description: When working with a writer document the application
occasionally hangs, the disk active light comes on almost permanently and
Windows Event Log records an 0xc0000005 error in RPCRT4.dll from soffice.bin. A
sample is below. After a few minutes, when the disk activity light goes out,
writer becomes available again and work can continue as though nothing had
happened.
Sample event Log entry:
Log Name: Application
Source: Application Error
Date: 12/12/2012 18:03:15
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ubuysa
Description:
Faulting application name: soffice.bin, version: 3.6.4.3, time stamp:
0x50b62e37
Faulting module name: RPCRT4.dll, version: 6.2.9200.16384, time stamp:
0x50108bf5
Exception code: 0xc0000005
Fault offset: 0x00011a2c
Faulting process ID: 0x610
Faulting application start time: 0x01cdd8800d816289
Faulting application path: C:\Program Files\LibreOffice 3.6\program\soffice.bin
Faulting module path: C:\Windows\system32\RPCRT4.dll
Report ID: 6f1d78e4-4475-11e2-aff6-001b24703463
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event";>
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-12-12T16:03:15.000000000Z" />
<EventRecordID>8736</EventRecordID>
<Channel>Application</Channel>
<Computer>ubuysa</Computer>
<Security />
</System>
<EventData>
<Data>soffice.bin</Data>
<Data>3.6.4.3</Data>
<Data>50b62e37</Data>
<Data>RPCRT4.dll</Data>
<Data>6.2.9200.16384</Data>
<Data>50108bf5</Data>
<Data>c0000005</Data>
<Data>00011a2c</Data>
<Data>610</Data>
<Data>01cdd8800d816289</Data>
<Data>C:\Program Files\LibreOffice 3.6\program\soffice.bin</Data>
<Data>C:\Windows\system32\RPCRT4.dll</Data>
<Data>6f1d78e4-4475-11e2-aff6-001b24703463</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Steps to reproduce: It is difficult to reproduce and the problem does not seem
to be related to any specific set of actions. It has only happened since I
installed Windows 8 and it happens on both LO 3.5 and 3.6. It happens at some
stage every time I use writer.
Current behavior:
Expected behavior:
Workaround: I have discovered that setting the compatibility setting for
swriter.exe to "Windows 7" eliminates the problem.
Operating System: Windows 8
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