https://bugs.documentfoundation.org/show_bug.cgi?id=140064
Bug ID: 140064
Summary: Failing installation: "Error 1316 - specified account
already exist"
Product: LibreOffice
Version: 7.0.4.2 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Installation
Assignee: [email protected]
Reporter: [email protected]
Description:
I tried to install Libreoffice 7.0.4.2, but didn't work.
Nearing the end of installation, popups "error 1316 - account already exist"
and aborts.
Steps to Reproduce:
1. Launch LibreOffice install using the .MSI file downloaded from the site.
2. The installer warns there are services needing to be stopped and it can't do
it, so the machine will be restarted to complete install (warns twice). Click
OK both times.
3. Near the end, the error 1316 pops up. No choice but abort install & rewind
the system to previous state
Actual Results:
LibreOffice not installed on my system.
Expected Results:
I expected LibreOffice being installed on my system.
I could also expect that installer tells me which account it's trying to
use/test/whatever...
Reproducible: Always
User Profile Reset: No
OpenGL enabled: Yes
Additional Info:
Troubleshooting: I tried to uninstall LibreOffice 6 that was already installed
and working.
LibreOffice 6 uninstaller got me the same error. As of now, Libreoffice 6 is
missing but menu voices and desktop shortcuts are still here, dangling.
Libreoffice 6 executables are gone.
Windows version: Windows 10 1909, build 18363.592
CPU: AMD Ryzen 5 1600
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