https://bugs.documentfoundation.org/show_bug.cgi?id=145958
Bug ID: 145958
Summary: LibreOffice start menu opens, but won't open any
document, new or existing
Product: LibreOffice
Version: 7.3.0.0.alpha1+
Hardware: All
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Base
Assignee: [email protected]
Reporter: [email protected]
Description:
Hi, I'm stumped by an issue I'm having with LibreOffice. As of yesterday, I
can't open any document, new or saved. The start menu will open, but when I
click a document to open it does nothing. When I try to open the document
directly from the file, without going through the LibreOffice start menu, it
will flash onto the screen as if it's going to open, and then disappear. When I
look in the task manager, there's nothing there.
I just uninstalled and reinstalled the latest version (as of this morning, Nov.
28 2021), and I have no updates for my OS (Windows 10).
I can't find any articles on the LibreOffice help pages or their forum
describing this problem, it seems like the most common problem is that the
application won't open at all.
I've tried opening it in safe mode through the command line, and resetting to
factory settings, with no luck.
more info:
- yes I've restarted my computer multiple times
- I've tried to open .odt and .docx files, to no avail
- LibreOffice info:
Version: 7.2.3.2 (x64) / LibreOffice Community
Build ID: d166454616c1632304285822f9c83ce2e660fd92
CPU threads: 12; OS: Windows 10.0 Build 19041; UI render: Skia/Vulkan; VCL: win
Locale: en-CA (en_CA); UI: en-US
Calc: threaded
Steps to Reproduce:
1. open application from link on desktop
2. try to open a new file (of any type, writer, calc, etc.)
OR
1. Click to open a file directly from file explorer (LibreOffice is set to
default app)
Actual Results:
1. open application from link on desktop
2. try to open a new file (of any type, writer, calc, etc.)
3. Nothing happens
OR
1. Click to open a file directly from file explorer (LibreOffice is set to
default app)
2. The screen flashed as if opening
3. Disappears, no task running in background.
Expected Results:
documents should open
Reproducible: Always
User Profile Reset: Yes
OpenGL enabled: Yes
Additional Info:
Version: 7.2.3.2 (x64) / LibreOffice Community
Build ID: d166454616c1632304285822f9c83ce2e660fd92
CPU threads: 12; OS: Windows 10.0 Build 19041; UI render: Skia/Vulkan; VCL: win
Locale: en-CA (en_CA); UI: en-US
Calc: threaded
Based on recommendations from a Reddit post I made on r/LibreOffice I've tried:
"Try excluding soffice.bin from any AV (especially Defender) scanning.
EDIT: Also try turning off Skia."
- no change
"Shutdown Quickstarter, in taskbar, if running. Enable Show hidden files and
folders in Windows Folder options. Browse to:
C:\Users\Your Username\AppData\Roaming\LibreOffice
Copy the 4 folder to your desktop, then delete the entire 4 folder from the
above location. Try opening Writer or a document. If this works, your profile
folder (extensions, toolbar layouts templates etc.), is corrupted."
- no change
And opening through the command line gives me no information
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