https://bugs.documentfoundation.org/show_bug.cgi?id=147922
Bug ID: 147922
Summary: Only works on safe mode
Product: LibreOffice
Version: 7.2.5.2 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: LibreOffice
Assignee: [email protected]
Reporter: [email protected]
Description:
I installed LibreOffice 7.2.6 on my Windows 10 pc.
My system info is here:
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System Information
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Time of this report: 3/11/2022, 14:08:47
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Operating System: Windows 10 Home 64-bit (10.0, Build 19044)
(19041.vb_release.191206-1406)
Language: Turkish (Regional Setting: Turkish)
System Manufacturer: MSI
System Model: MS-7A11
BIOS: 1.B0 (type: UEFI)
Processor: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz (4 CPUs),
~3.2GHz
Memory: 24576MB RAM
Available OS Memory: 24536MB RAM
Page File: 9579MB used, 17293MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0928 64bit Unicode
.........................
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Display Devices
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Card name: AMD Radeon (TM) R9 380 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6939)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
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LibreOffice stops working when I open it, and closing itself. It only can run
on safe mode.
I uninstalled it and deleted all files that it created, and installed it again.
Still have same issue.
I tried to reset profile data and disable opengl by using safe-mode wizard but
nothing works.
I tried to test it wit a fresh profile by command "soffice.com
-env:UserInstallation=file:///c:/my-test-profile" as it mentioned on wiki at
page "https://wiki.documentfoundation.org/UserProfile";, still not working, CMD
output (I opened CMD as Admin) is here:
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Microsoft Windows [Version 10.0.19044.1586]
(c) Microsoft Corporation. Tüm hakları saklıdır.
C:\Users\nejat>cd "C:\Program Files\LibreOffice\program"
C:\Program Files\LibreOffice\program>soffice.com
-env:UserInstallation=file:///c:/my-test-profile
Failed vulkan call. Error: -4,CreateGraphicsPipelines(gpu->device(), cache, 1,
&pipelineCreateInfo, nullptr, &vkPipeline)
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
Failed to create pipeline. Error: -4
C:\Program Files\LibreOffice\program>
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One more thing: I chosed all components except ActiveX while I am installing
LibreOffice.
Steps to Reproduce:
1. install LibreOffice
2. install helppack tr-tr
3. run LibreOffice
Actual Results:
LibreOffice stops working when I open it, and closing itself.
Expected Results:
LibreOffice should work with no errors.
Reproducible: Always
User Profile Reset: Yes
OpenGL enabled: Yes
Additional Info:
Version: 7.2.6.2 (x64) / LibreOffice Community
Build ID: b0ec3a565991f7569a5a7f5d24fed7f52653d754
CPU threads: 4; OS: Windows 10.0 Build 19044; UI render: default; VCL: win
Locale: tr-TR (tr_TR); UI: tr-TR
Calc: threaded
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