https://bugs.documentfoundation.org/show_bug.cgi?id=151929
Bug ID: 151929
Summary: LibreOffice Crashes if Video Card Changed
Product: LibreOffice
Version: 7.3.6.2 release
Hardware: All
OS: All
Status: UNCONFIRMED
Severity: enhancement
Priority: medium
Component: LibreOffice
Assignee: [email protected]
Reporter: [email protected]
Description:
I replaced my video card yesterday. Everything worked fine including Lightroom
and Photoshop. However, when I opened LibreOffice, both of my screens when
black. It took me a while to be able to get any response and when I was able to
launch Windows Task Manager, the GPU was not showing as a resource.
I rebooted and found LibreOffice errors next to NVidia errors in the Windows
Event Viewer.
I Googled LibreOffice use of Video Cards and found references to Skia. So,
figuring it could be a GPU incompatibility in my current build, I ran ‘repair’
on LibreOffice and that fixed the problem.
I know this is an obscure problem but would suggest if there are resource
checks performed when LibreOffice starts, checking to see if the GPU has
changed should maybe be added.
Here are the related Windows 10 Event Viewer postings
Faulting application name: soffice.bin, version: 7.3.6.2, time stamp:
0x63160327
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp:
0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x4708
Faulting application start time: 0x01d8f086f2147652
Faulting application path: C:\Program Files\LibreOffice\program\soffice.bin
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: f643a647-919d-4776-bd11-33b58f681a18
Faulting package full name:
Faulting package-relative application ID:
The description for Event ID 1 from source NVIDIA OpenGL Driver cannot be
found. Either the component that raises this event is not installed on your
local computer or the installation is corrupted. You can install or repair the
component on the local computer.
If the event originated on another computer, the display information had to be
saved with the event.
The following information was included with the event:
The GPU has been disconnected and this application may become unresponsive.
Error code: 10
(pid=16640 tid=17300 photoshop.exe 64bit)
Visit http://www.nvidia.com/page/support.html for more information.
The message resource is present but the message was not found in the message
table
Steps to Reproduce:
1.Repair LibreOffice
2.Run LibreOffice to confirm
3.Replace Video Card
4.Run LibreOffice to show error and screen problems
5.Reboot
6.Repair LibreOffice
Actual Results:
LibreOffice works properly after rebuild after new Video Card
Expected Results:
If LibreOffice could have stopped with an error that the current Videocard is
not compatible with the build and to run repair would have helped
Reproducible: Always
User Profile Reset: No
Additional Info:
This is the information AFTER the rebuild to correct the problem
Version: 7.3.6.2 (x64) / LibreOffice Community
Build ID: c28ca90fd6e1a19e189fc16c05f8f8924961e12e
CPU threads: 8; OS: Windows 10.0 Build 19043; UI render: Skia/Raster; VCL: win
Locale: en-CA (en_CA); UI: en-US
Calc: threaded
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