https://bugs.documentfoundation.org/show_bug.cgi?id=152273
Bug ID: 152273
Summary: Crash in: SwCursor::UpDown(bool,unsigned short,Point
const *,__int64,SwRootFrame &)
Product: LibreOffice
Version: 7.3.5.2 release
Hardware: All
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Writer
Assignee: [email protected]
Reporter: [email protected]
This bug was filed from the crash reporting server and is
br-5568e4c3-d16b-4615-967e-cf336f8daf1d.
=========================================
Build: 184fe81b8c8c30d8b5082578aee2fed2ea847c01
I opened a Word doc (.docx) using right-click/Open With/Libre Writer. I
edited the document and then 'x'd out, expecting the popup asking if I wanted
to save using .odt format.
It froze and was not responding.
I checked Task Manager to see if there was something else causing memory, cpu
or disk issues. From the graph, it looked like there HAD been, but that there
were no issues currently. I checked running processes, and saw that Microsoft
Word was running (which I did not expect, since I did not open it in Word).
This is an older laptop, and does have some performance issues. So I stopped
several Runtime Broker processes, the Word process, and a couple of others that
I don't remember.
Machine info:
OS Name Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LORETTAOLDPC
System Manufacturer Hewlett-Packard
System Model HP ENVY 15 Notebook PC
System Type x64-based PC
System SKU G0T55AV
Processor Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, 2501 Mhz, 4 Core(s),
8 Logical Processor(s)
BIOS Version/Date Insyde F.34, 12/19/2014
SMBIOS Version 2.8
Embedded Controller Version 77.53
BIOS Mode UEFI
BaseBoard Manufacturer Hewlett-Packard
BaseBoard Product 2290
BaseBoard Version 77.35
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.2251"
User Name LORETTAOLDPC\Loretta
Time Zone Pacific Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.93 GB
Available Physical Memory 3.16 GB
Total Virtual Memory 10.8 GB
Available Virtual Memory 3.77 GB
Page File Space 2.84 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption:
TPM is not usable, PCR7 binding is not supported, Hardware Security Test
Interface failed and device is not Modern Standby, Un-allowed DMA capable
bus/device(s) detected, Disabled by policy, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
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