https://bugs.documentfoundation.org/show_bug.cgi?id=152348
Bug ID: 152348
Summary: LibreOffice Writer crash after installing Help on 4GB
memory RAM
Product: LibreOffice
Version: 7.4.3.2 release
Hardware: x86-64 (AMD64)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Writer
Assignee: [email protected]
Reporter: [email protected]
Description:
After installing LO Help, trying the retrieve document in "Restore" mode
crashed LO 7.4.3
Crash Report: UUID: d3290002-1a3a-4159-b346-0dd7bf68234c
https://crashreport.libreoffice.org/stats/crash_details/d3290002-1a3a-4159-b346-0dd7bf68234c
Steps to Reproduce:
Please see above Description:
1. Installed LibreOffice 7.4.3
--> no issue opening software but takes long time because laptop only has 4GB
RAM with Windows 10 Home, so it's sloooooow
2. Was working on document but Exited out from LibreOffice
--> got prompt to save doc but did not because changes were minimal
3. Installed LibreOffice 7.4.3 Offline Help
4. Started LibreOffice
--> no issue opening software, as above
5. Clicked on document (listed under Recent Documents) which had been crashed
(document was in restore mode)
--> LibreOffice crashed
Actual Results:
LibreOffice crashed with report
Expected Results:
should have been able to retrieve document in "Restore" mode
Reproducible: Didn't try
User Profile Reset: No
Additional Info:
Version: 7.4.3.2 (x64) / LibreOffice Community
Build ID: 1048a8393ae2eeec98dff31b5c133c5f1d08b890
CPU threads: 2; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win
Locale: en-US (en_US); UI: en-US
Calc: threaded
>> laptop is low in RAM with only 4GB
Crash Report: UUID: d3290002-1a3a-4159-b346-0dd7bf68234c
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