https://bugs.documentfoundation.org/show_bug.cgi?id=154373
Bug ID: 154373
Summary: LibreOffice 7.5.1.2 crashes (fails to open) after
successful install
Product: LibreOffice
Version: 7.5.1.2 release
Hardware: x86 (IA32)
OS: Windows (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: LibreOffice
Assignee: [email protected]
Reporter: [email protected]
Description:
After successfully installing LibreOffice 7.5.1.2 I double click on the desktop
icon. Nothing happens.
In the Windows Event Log I see the following error.
Log Name: Application
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: ***
Description:
Faulting application name: soffice.bin, version: 7.5.1.2
Faulting module name: cppu3.dll, version: 7.5.1.2
Exception code: 0xc0000005
Fault offset: 0x000000000002115e
Windows Details
Edition: Windows 10 Pro
Version: 22H2
OS build: 19045.2728
Experience: Windows Feature Experience Pack 120.2212.4190.0
Hardware Details
Processor: Intel(R) Core(TM) i7-5500U CPU @ 2.40GHz
Steps to Reproduce:
1. Download and install LO 7.5.1.2
2. Doubleclick on the desktop icon to launch it
When LO fails to launch, try safe mode
3. Go to Windows menu and launch LO in safe mode
Actual Results:
LO failed to load. From a user perspective, nothing happens when you try to
start LO.
Expected Results:
LO should load normally.
Reproducible: Always
User Profile Reset: Yes
Additional Info:
Because LO did not load I do not have access to any information apart from the
Windows Error Log.
Please note: I could not reset my user profile because when I tried launching
LO in safe mode it still crashed.
--
You are receiving this mail because:
You are the assignee for the bug.
