https://bugs.documentfoundation.org/show_bug.cgi?id=157764
Bug ID: 157764
Summary: Error "built-in help is not installed on your
computer" when help is installed
Product: LibreOffice
Version: 7.6.1.2 release
Hardware: x86-64 (AMD64)
OS: Linux (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: LibreOffice
Assignee: [email protected]
Reporter: [email protected]
Description:
After confirming
"libreoffice-help-en-us is already the newest version
(4:7.5.6-0ubuntu0.23.04.1)."
And dependencies are present and correct
libreoffice-common >= 1:6.1.0~
libreoffice-help-common = 4:7.5.6-0ubuntu0.23.04.1
Help > LibreOffice Help Or press [F1] returns an Error pop-up stating that the
above are not installed.
There are times I need the LibreOffice help when I do not have access to the
internet
I have followed directions for installation of help from several sites
including
https://bugs.launchpad.net/ubuntu/+source/libreoffice/+bug/1869561
and
https://wiki.documentfoundation.org/Documentation/Install/Linux#Installation_of_LibreOffice_on_GNU.2FLinux_systems
and continue to not have had a functional off-line help for months
I am unsure whether the component should be installation or LibreOffice however
I am selecting the latter
Steps to Reproduce:
1. sudo apt-get update
2. sudo apt-get install libreoffice-help-en-us
"libreoffice-help-en-us is already the newest version
(4:7.5.6-0ubuntu0.23.04.1)."
3. In Synaptic Package Manager confirm dependencies are present and correct.
Referance
libreoffice-common >= 1:6.1.0~
libreoffice-help-common = 4:7.5.6-0ubuntu0.23.04.1
[Reference:
https://ubuntu.pkgs.org/23.04/ubuntu-updates-main-amd64/libreoffice-help-en-us_7.5.6-0ubuntu0.23.04.1_all.deb.html]
In LibreOffice
4. Click on Help > LibreOffice Help Or press [F1]
Finding the HTML help files do exist
1. Paste "/usr/share/libreoffice/help/en-US/text/swriter/00/00000004.html"
in LibreWolf browser [Both Firefox and Chrome report it as "file not found"]
Which becomes "file:///run/user/1000/doc/637ad053/00000004.html"
and see the HTML text shown in "Other Information" below
This should show that the HTML help files do exist in
/usr/share/libreoffice/help/en-US/text/
However the help or index.HTML files are strange
/usr/share/libreoffice/help/help.html 1.4 KiB [most other pages ]
/usr/share/libreoffice/help/index.html 3.9 KiB [are 5KiB or higher]
which when I click on the latter shows up in Firefox with this address
file:///run/user/1000/doc/d883326b/latest/index.html
and reports the file cannot be found.
When opened in LibreWolf, it is a blank screen.
Actual Results:
Receive the following pop-up
"built-in help for current UI language (English(USA)) is not installed on your
computer" [read on-line] [cancel]
Expected Results:
That Firefox opens with the index page or table of contents found in,
/usr/share/libreoffice/help/en-US/text/
in opening possibly one of these files.
/usr/share/libreoffice/help/help.html
/usr/share/libreoffice/help/index.html
Reproducible: Always
User Profile Reset: Yes
Additional Info:
Contents of /usr/share/libreoffice/help/en-US/text/swriter/00/00000004.html
LibreOffice 7.5 Help
Contents
Index 🔎︎
Frequently-Used Buttons
Help
Click the Help button to open the help page associated with the currently open
dialog.
Cancel
Clicking Cancel closes a dialog without saving any changes made.
Finish
Applies all changes and closes the wizard.
---------------------------------------------------------
LibreOffice
Version: 7.6.2.1 (X86_64) / LibreOffice Community
Build ID: 56f7684011345957bbf33a7ee678afaf4d2ba333
CPU threads: 24; OS: Linux 6.2; UI render: default; VCL: gtk3
Locale: en-US (en_US.UTF-8); UI: en-US
Flatpak
Calc: threaded
Operating System:
Ubuntu Studio 23.04
KDE Plasma Version: 5.27.4
KDE Frameworks Version: 5.104.0
Qt Version: 5.15.8
Kernel Version: 6.2.0-1014-lowlatency (64-bit)
Graphics Platform: Wayland
Platform
Processors: 24 × AMD Ryzen 9 7900X 12-Core Processor
Memory: 31.0 GiB of RAM
Graphics Processor: NV172
Manufacturer: MicroElectronics
Product Name: G905
System Version: 1.0
--
You are receiving this mail because:
You are the assignee for the bug.
