https://bugs.documentfoundation.org/show_bug.cgi?id=157958
Bug ID: 157958
Summary: Fails to Save Document with "General input/output
error" message.
Product: LibreOffice
Version: 7.3.7.2 release
Hardware: x86-64 (AMD64)
OS: Linux (All)
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: Writer
Assignee: libreoffice-bugs@lists.freedesktop.org
Reporter: documentfoundat...@bonzer.org.uk
Description:
On attempting to save a document in LibreOffice Writer (Linux) it
intermittently fails to save the document, producing a dialogue with the error
message "Error saving the document <filename>: General Error. General
input/output error."
Sometimes it partially saves the document but then corrupts it. On re-opening
the document it attempts recovery but fails to open it correctly or at all.
Once this dialogue box is seen, the document cannot be saved to any drive or
location it just repeats the same message. The only method I have found of
rescuing the text is copy/pasting it into a fresh document and then saving
that.
I have a suspicion (not confirmed) it may be related to saving LibreOffice
files over the network to a NAS. I am saving the documents to a Synology DS215j
when the problem occurs. The NAS is largely at defaults and is mounted by SMB
to a Linux machine where LibreOffice is running. I have not noted the error
when working from local SSD. There are no known problems with the NAS which is
on the latest manufacturer supplied O/S update. I have not noted any problems
savings files from other software, only LibreOffice.
Steps to Reproduce:
1. Save file in LibreOffice Writer
2. "General input/output error" message intermittently produced.
Actual Results:
File is corrupted or refuses to save
Expected Results:
File is saved
Reproducible: Sometimes
User Profile Reset: No
Additional Info:
Version: 7.3.7.2 / LibreOffice Community
Build ID: 30(Build:2)
CPU threads: 12; OS: Linux 5.15; UI render: default; VCL: gtk3
Locale: en-GB (en_GB.UTF-8); UI: en-GB
Ubuntu package version: 1:7.3.7-0ubuntu0.22.04.3
Calc: threaded
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