https://bugs.documentfoundation.org/show_bug.cgi?id=158775
Bug ID: 158775
Summary: Critical Update for Windows 10 Version 22H2 KB4023057
causes LibreOffice stops to work
Product: LibreOffice
Version: 7.6.2.1 release
Hardware: All
OS: All
Status: UNCONFIRMED
Severity: normal
Priority: medium
Component: LibreOffice
Assignee: [email protected]
Reporter: [email protected]
Description:
After few days of investigation why LibreOffice hangs on starting, I wound out
that the problem is caused by Critical Update for Windows 10 Version 22H2
KB4023057 (26. 10. 2023).
Before installing this update, everything works fine.
After installing it, LibreOffice stops to opening documents and freeze.
I tried also similar descriptions to solve the problem (like here:
https://ask.libreoffice.org/t/libreoffice-7-1-dont-work-after-windows-update/62412),
but it does not help.
Description of the behaviour is bellow.
Steps to Reproduce:
1. Everything works fine with installed LO 7.6.2.1
2. Installing Windows update KB4023057
3. Trying to open a LO document (.odt, .ods) makes LO freeze.
Additional info: LO start ok, if you start it with the LO icon, but also
freeze, if you try to open a document (does not matter if from Windows Explorer
or from Open in Menu of LO)
Actual Results:
LO freeze.
Expected Results:
LO works.
Reproducible: Always
User Profile Reset: Yes
Additional Info:
I had investigated thiss issue by using a system backup and trying to update
all apps and Windows updates step by step. I found out the KB4023057 makes LO
freezing, no other update.
Version: 7.6.4.1 (X86_64) / LibreOffice Community
Build ID: e19e193f88cd6c0525a17fb7a176ed8e6a3e2aa1
CPU threads: 8; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win
Locale: sk-SK (sk_SK); UI: en-GB
Calc: threaded
winver: Version 22HS (OS Build 19045.2965).
As I understand it is probably a Microsoft bug, as the KB4023057 is described
as CRITICAL UPDATE, I think, the LO community should know about the problem as
in my PC is LO not usable, if installing this update.
I also tried to reinstall LO, tried to install older version also, nothing
helps. If KB4023057 is installed, LO freezes by opening document.
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