Hi all, this is a great idea - but to my experience it will unfortunately not work out.
Most non-technical users do not report bugs and bug-trakers are not made for them - even if they get nice interfaces like the one from Christoph. So adding a simple link to the bugtracker inside LibO would be sufficient for those more technical who do want to report a bug (it is good for them not having to search for it). But to my experience there will not be substantially more (and definitely no better) bug reports with a built-in reporting interface. I think we need to find other ways of getting users to contribute to the project (this actually is, what we want to achieve - not only having them reporting bugs). And I do have ideas for that, which we actually are rolling out with other free-software (e.g. KDE), and which is thought to be benefitial across projects. As the Paris LibO conference is close ahead, I wonder if it would be a good idea to make a bof on this topic? Cheers, Björn Am Donnerstag, 15. September 2011, 21:44:46 schrieb Christoph Noack: > Hi all! > > Preamble: a few days ago, I've started to participate in this activity > and missed the chance so far to say thank you to those, who make this > possible ... > > Now my real question: I've noticed the question by Rainer to get a > stable URL that can be linked from within LibreOffice if the user clicks > on ... aehm ... what? > > The discussion I'm aware about happened some time ago in bug 35855, here > is my proposal of having a generic link (covering more than "issues") > and Rainer's positive feedback: > * https://bugs.freedesktop.org/show_bug.cgi?id=35855#c6 > * https://bugs.freedesktop.org/show_bug.cgi?id=35855#c7 > > Currently I don't know what the current plan is, but I've added the > neutral "Provide Feedback..." [1] instead of "Report a Problem..." in > the proposal (still in work): > http://wiki.documentfoundation.org/File:BSAinteraction.png > > This link might lead to a separate page first that provides different > options to the user. There are several pros and cons to do that ... one > of the major advantages is, that we can always invite people to > participate in a survey (e.g. for Design, Marketing, other reasons). > Even if we don't run a survey, people can report bugs or ask for > support. Providing these variety of support options was my rationale to > join ;-) > > So could you please comment on the current status? Would it be okay to > go with that from the beginning and - most probably - add the feedback > options in a later milestone? > > Cheers, > Christoph > > [1] At the moment, please forget about the exact naming, since this can > be changed easily (e.g. "Send Feedback..."). -- Voluntary Open Source Usability: http://www.OpenUsability.org Commercial Open Source Usability: http://www.OpenSource-Usability-Labs.com _______________________________________________ List Name: Libreoffice-qa mailing list Mail address: [email protected] Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
