HI all, On 23/10/2012 21:50, bfo wrote: > Bjoern Michaelsen wrote >> - in theory, it is possible to make the BSA file bugs without the >> reporter registering (Petr/Bjoern) >> - without keeping the original reporter in the loop, bug report >> quality will only get worse > > Hi. > Anonymous bug reports would be more or less useless, unless you are thinking > about implementing crash platforms like https://crash-stats.mozilla.com > where anonymous reports are processed and users can check current status of > their reports along with assigned bug numbers (about:crashes in Firefox for > instance). > Already some bug reports need heavy QA involvement (lots of time and e-mail > judo skills) to be polished and prepared for interested developers. > To be honest, with a current backlog, a lot of them should be RESOLVED > INVALIDated and not babysitted. > I just can't imagine what would happen when we could be flooded by anonymous > fillings... > > Bjoern Michaelsen wrote >> - the idea to create to send the bug to a mailing list for review >> instead >> of blindly creating a bug is interesting (Bjoern) > > In some way DUPS are good (see 3.6 release) - properly DUPED bugs will > become hot issues in an instant at Most Frequently Reported Bugs for > LibreOffice page. > But please, no more alternative bug reports channels! I would like to see > all bugs in Bugzilla and not have to search for bugs scattered through > dozens of MLs or wiki pages. I recently have found that some users are > already lost with BSA (https://www.libreoffice.org/get-help/bug/) and > Bugzilla (https://bugs.freedesktop.org). Just reviewed few incomplete, > invalid, duplicate, with strange comments (a person is writing in the bug > that he do not know what he has written and is writing it once again, > differently, in the same, initial bug (?)). Seems people do not recognize > what BSA is all about and by adding a bug there are creating Bugzilla > account and adding a bug to Bugzilla itself (some do not understand that > fact). I really would like to see BSA as build-in in bugs.freedesktop.org, > than as a seperate product (best as this example template adapted - > https://bugs.freedesktop.org/enter_bug.cgi?product=LibreOffice&format=guided). > Please remember that already LibreOffice as a product has a lot of bug > trackers out there...
For information, we already have a QA team used to report bugs on our qa@fr list in order to check it on different plateform and LibO version with a test document. Once done, the bug is commented on BZ if it already exists or created by one member of the team able to speak enough English. So alternative report channels already exist but are transparent for you. The proposal made by Bjoern is to make it even more transparent for people working directly on BZ. > > Bjoern Michaelsen wrote >> we could do a testdrive of this with those l10n communities that have >> enough manpower to handle the incoming native language reports: >> - portuguese/brazil >> - french >> - german > > Bug reports not in English are a problem - I think that getting people ready > to translate the bug and chat with the reporter in his native language is a > great idea. But only when a good summary comment is added to original bug > report in Bugzilla. In English. I would CC such people asking for help now > and then. I've discussed the process with our FR team and they are ok to handle it. I've not been able to see if OTRS would be of some help, but we are used to work together on bugs and deal with them asap. The moderation is still an issue. What we need also is a place to get the test/example documents (they are not allowed as mailing list attachment and Nabble is not always the best to deal with). We have to make sure that the bug filled on BZ will be tagged as already managed by our team (nobody to search on duplicates again or tests on other OS, version etc.) and that they will marked as confirmed or even assigned to somebody. I should be able to attend the next QA call. Let me know if you need more from me in the meantime. Kind regards Sophie _______________________________________________ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
