Hi,
Robinson Tryon wrote (29-03-13 23:23)
Indeed, no matter what system we set up, some users will file a bug. I
agree! But if we warn the users first, then we can at least argue that
we tried our best to be clear about what support to expect.
Yes, it is good to have explanation about what may be expected and what not.
If a user downloads LibreOffice an an extension right now, why
wouldn't he expect both items to have the same level of support? Both
items were procured from a .libreoffice.org domain, and the front page
of the Extensions site makes no mention that the extensions are
developer-supported or the QA team won't assist with them:
http://extensions.libreoffice.org/
Hmm, indeed a serious omission.
If we don't have contact information for a particular extension
developer, then there's no notification and no service to the one
providing the extension.
Not sure that I understand this.
Hmm, wait, I see there isn't a way that users, people that download an
extension, can give feedback to the one providing the extension...
A serious omission too.
Remember that if an extension stops working, it's not the absentee
developer who is inconvenienced, but the user who installed it with
some expectations of reliability.
What one can do now, is like/dislike. But that's a quite rough manner of
communicating.
As long as we have a clear workflow for triagers, then I guess that
plan would provide us with a technical solution. I'm just not sure how
well it will be received by frustrated users who probably shouldn't
have installed the extension in the first place!
So my summary is that three things would be helpful here:
- general info on the extension website explaining who is responsible;
- contact information of the one providing the extension;
- a note somewhere on the LibreOffice QA site/wiki, that we can refer to
if an issue needs to be marked as NOTOURBUG, where there is clear and
friendly explanation.
To me this seems the easiest way to handle the case, with responsibility
where it belongs, and the least hassle of maintaining extra structures /
procedures.
Does that make sense?
Cheers,
--
- Cor
- http://nl.libreoffice.org
- www.librelex.org
_______________________________________________
List Name: Libreoffice-qa mailing list
Mail address: Libreoffice-qa@lists.freedesktop.org
Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa
Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/
Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette
List archive: http://lists.freedesktop.org/archives/libreoffice-qa/