Hi, On Mon, Jul 15, 2013 at 05:59:37PM -0400, Robinson Tryon wrote: > I did that and I was told to stop. > > One big problem with Ask admins reporting a bug for a user is that the > reporter is....the Ask admin. Do you run OSX 10.7? Do you run Windows > Vista? I don't, so when a dev comes back and asks me for repro steps, > I have to shrug and say "Go talk to user XYZ on the Ask site".... and > as you said, the devs don't use the Ask site!
Yeah, its probably best to suggest users to file a bug and offer to help them along on #libreoffice-qa once the bug is triaged roughly. I dont think we need to bother with bugs as long as those are obviously not welltriaged. > Another problem is that if they haven't provided enough information, > we can't tag the question as "NEEDINFO" and let the Ask system pester > them for more information (although this would be a *great* > improvement that I'd like to see!) THB, I did something similar with a question recently: Asked a long idle incomplete question if there is an update on the missing info and then closed it as "outdated" a few days later as there was no reply. > Many/most new users on the Ask site do not read old questions. Of the > small number that do, most of them either know how to file a bug or > learn very quickly. So I don't think that me filing bugs for people > will have much value in leading by example (but I could be wrong...). Only file bugs for others when you can reproduce the bug. Otherwise guide them through filing their bug themselves. This also makes the motivation for a reproduction scenario clear to the other guy. > > > So: Give the people a smooth migration path towards bugzilla and allow them > > to > > test the waters on askbot, instead of a migration scenario that requires a > > sleep all-in learning curve, which will make a lot of them just turn away. > > It's a novel idea, having people start on Askbot and then having them > learn how to use the bugtracker later, and it's not something I'm > entirely opposed to, but it's a very drastic change to how we've been > using FDO and the Ask site up until now. Note that experienced users will should be encouraged to stay with fdo (and will likely do so all by themselves). So: If you now what bugzilla is, go with it, otherwise better stay with askbot. If you have "(experienced users: bugzilla)" behind on the feedback page, you can hopefully divide the stream at that point already successfull as those saying "oh, I know bugzilla" will go for it and those who do not will evade "(experienced users: UNKNOWN_THING)". Best, Bjoern _______________________________________________ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
