Hi Caolan - On 03/24/2015 04:36 AM, Caolán McNamara wrote: > It generally doesn't make sense to reopen a bug after a few months has > passed since it was closed. I wonder if removing REOPENED all together is appropriate then - it seems like it has no place outside of a very very narrow 30 day window. I'm constantly being told it's being used wrong and having to adjust the settings. > > a) The person its "assigned" to may have moved on, changed jobs, or died > and so is not in a position to help anymore so the bug appears to > "belong" to someone, but isn't really and anyone looking for bugs to fix > will generally pass over it given that it seems to be assigned to > someone already. okay. > > b) Lots of bugs are superficially similar but different causes. I mean > if a document X crashes in 4.1, then was fine for 4.2 and 4.3 and then > crashes in 4.4, the odds that the exact problem fixed in 4.2 was > re-introduced in 4.4 are very low vs that a new different problem was > introduced. > > Better is to file a new bug with the exact means to reproduce, cc > whoever fixed the similar previous problem and tag the bug as possibly > related to the similar solved case. Okay - so what should the actual REOPENED be used for (if anything)? Should only developers use it? Since QA is using it wrong (I think you referring to one I changed), users use it wrong all the time....just curious what its purpose is.
Best, Joel _______________________________________________ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/