On 3.7.2024 8.10, Stéphane Guillou wrote:
Hi all
It is sometimes raised that the flow chart we use as a recommendation
for setting a Bugzilla ticket's importance (priority + severity) is
inadequate in some cases. For a recent example, see
https://bugs.documentfoundation.org/show_bug.cgi?id=161217
Julien has commented on the topic on the Discussion page for that flow
chart:
https://wiki.documentfoundation.org/File_talk:Prioritizing_Bugs_Flowchart.jpg
If you have some thoughts on the topic, or think it should be updated /
augmented for any other reason, please comment on the wiki as well.
Note that we already have some notes at the bottom of the chart, that
explain that the chart is indicative and other parameters should be
taken into account when setting the Importance. One thing that is not
included but is commonly done is that the Priority level can be raised
if the author of the commit that caused a regression is not active
anymore, and therefore unlikely to look into it.
Copying here my comment added to BZ and the wiki:
"It's critical because severity is about the *effect* as opposed to
priority. A very rare bug can still have critical effects and remain at
lower priority due to its rarity."
So there is no need to do anything unless there is a desire to get rid
of the severity field completely.
Ilmari
