On 29/02/16 12:51, Fabio Pesari wrote: > On 02/29/2016 12:22 PM, Daniel Pocock wrote: >> >> That actually contains a big clue >> >> We need to focus on identifying each person's values and not expect >> everybody to have values. > > That's hard to do, especially on the Internet where you can't assume > anything about your interlocutor. > > Also, I think it would help to have a default set of values to address. > > To be honest, I struggle a lot with the fact that so many people think > there is no objective "right" and "wrong". > > For example, for us it might be "wrong" to prevent users from knowing > what they are executing, but for them it could be "wrong" to require > developers to share their trade secrets. > > I would say we are right, but according to whose values? Money is sadly > used as an indicator of objective truth these days and it's clearly on > the side of proprietary software. > >> E.g. some doctors will want to keep their patient data private because >> it is the right thing to do. Some will do it because of the commercial >> incentive (not wanting a rogue employee of the IT company to sell a >> customer list to a rival). Some will only want to keep patient data >> private because of the big penalty fines that doctors now face for data >> breaches. >> >> The first step is to use questions to identify the person's values. >> Then match the argument to their values >> >> While it sounds trivial, salespeople are usually trained to identify one >> of these things that each customer values most: career, family, hobby. >> Once they identify the most important one, they may try to talk about it >> or even relate their message to it (e.g. "do you think you might have a >> third child? Have you seen this larger model car...") >> >> Even if this only helps for 1 out of 5 discussions, just forget the >> other 4 and don't be demotivated, you can't win every time. > > Yes, that's true. > >> This is just a matter of training and practice >> >> For example, lawyers often spend hours with their clients practicing >> questions and answers for court cases. That is how they look so >> convincing and respond so effortlessly in the heat of the moment. > > That is a very good practice. Any lawyers out there promoting free software? >
Last time I checked, Software Freedom Conservancy were battling VMWare
