Thomas Lord, 24/09/19 20:41:
Very few people will ever find those links and fewer still have the
knowledge to know how to use that information.
Can you clarify? Are you saying they wouldn't be able to use a pretty
standard webshop, or that the offer doesn't satisfy their needs?
[...] Or similarly, consider the City IT
department - a microsoft shop through and through. Good luck finding
training materials they can adopt and adapt if they want to put GNU
systems on staff desktops, or get away from proprietary software on City
servers.
This is certainly more complicated. It's usually not enough to provide
documentation: you need thorough analysis and development, in-person
training, support, social change management etc. The Document Foundation
has a protocol for the migration to LibreOffice and some advice on
migration consultants.
https://web.archive.org/web/20170622191021/https://www.documentfoundation.org/assets/Certification/tdf-migrationprotocol.pdf
https://www.documentfoundation.org/gethelp/migrators/
It's a lot of work and it needs to be done properly. There are some
examples one can copy from various large public administrations around
the world but there is no one size fits all process.
Federico
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