On Thu, Jul 25, 2013 at 12:52 AM, Juan Lang <juanl...@google.com> wrote:
> Hi there,
>
> I've got a little test program that I'm running against a device I have,
> which is supported by the winusb driver.
> ...
>
> Naturally it succeeds when the device is inserted in a USB 2.0 port. I've
> verified the problem on an HP z420 with a TI USB 3.0 controller/drivers, and
> on a ThinkPad T430 with Intel-provided controller/drivers.
>
> Any idea what gives? Thanks,

Firstly take note that USB 3.0 under Windows XP/Vista/7 are potentially
problematic since they use the vendor provided USB Driver Stack
and not Microsoft's. If you can, please try one computer with Windows
8 and USB 3.0 to see if the problem exists or not.

Secondly, for Windows 7, you can try to update your xHCI controller
to use the latest vendor driver and latest firmware to see if that helps
or not.

You can also try to use usbview to see if it can find your device or
not. If usbview works, most likely libusbx will work since they use
similar standard Windows setupapi API functions which unfortunally
many vendor xHCI driver stacks do not work well.

USBView is part of Microsoft WDK. But you can get an older
vendor version from FTDI as well.
http://www.ftdichip.com/Support/Utilities.htm

You can also try to reinstall WinUSB driver using Zadig.


-- 
Xiaofan

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