> but going down the path of 'i hope people see this and don't buy products'
> seems a little... harsh?
How about Renesas then? Pretty much the same business model, except, and I
speak from experience here, users can actually reach out to their developers
when they encounter an issue.
I was able to have a technical discussion, with their developers, fairly
easily, with regards to an issue we had with regards to root hubs not being
listed through Renesas hardware.
Some companies __get__ customer care. Other don't. It's just not a buzz word to
throw around.
Final users are your customers, always. If you do everything in your power so
that your developers never hear from them, then __I__ will be reluctant to use
your hardware or software, and, what's more, I will not shy away from
encouraging others not to do either, because endorsing the practice of ignoring
end users or having them jump through hoops in order to speak to a physical
person with the capability to help is not doing anybody any favour, including
the company itself.
In the age of the Internet, and as consumers and users, we have the power to
render that one sided practice obsolete. Let's.
/Pete
---
Reply to this email directly or view it on GitHub:
https://github.com/libusbx/libusbx/issues/147#issuecomment-25213966
------------------------------------------------------------------------------
October Webinars: Code for Performance
Free Intel webinars can help you accelerate application performance.
Explore tips for MPI, OpenMP, advanced profiling, and more. Get the most from
the latest Intel processors and coprocessors. See abstracts and register >
http://pubads.g.doubleclick.net/gampad/clk?id=60133471&iu=/4140/ostg.clktrk
_______________________________________________
libusbx-devel mailing list
libusbx-devel@lists.sourceforge.net
https://lists.sourceforge.net/lists/listinfo/libusbx-devel
