Greetings,
I am having a problem retrieving images from one particular website
(auctions.goto.com) using the LWP::Simple function - getstore.
The problem is described here using the email that I sent to the
auctions.goto.com support department -
Problem description as sent to auctions.goto.com -
The problem is somewhat intermittent but does seem to consistently
happen with a select group of her photos.
When I request one of these particular image files from your server (one
at a time), it takes several minutes
to complete and once it does, only a partial image is returned. It
appears that maybe the connection is being
broken at your end before transmitting the whole file, my application
then times out, and is left with a partial image.
It does not seem to have anything to do with file size since many other
image files that work fine are of a similar size.
My application is a perl CGI program that is utilizing the - libwww-perl
library (LWP::Simple) getstore function to retrieve
the image file from your site. (end of problem description that I sent)
They now want me to supply them with an HTTP trace from my side showing
what getstore is issueing and what it gets
back. I contract with a website provider so I'm not really sure I'm
going to be able to supply this and I don't know how to do it anyway.
I've included what they are asking me for, about getstore, here -
Response received from GoTo Auctions support people -
......to investigate this further I'll need an HTTP trace from him on
what
getstore is doing to create these image requests, and what he gets back
when
it fails. We don't use perl here so I don't have a good setup to test
this
internally.
Can someone please help me on how I can gather more problem isolation
data on my end when I request one of these images using getstore so I
can
provide it to auction.goto.com ? My customers are getting really annoyed
(it sometimes takes 5-10 minutes to get one image)
Thanks,
Steve Borruso
