Sent from my iPhone Hi Sara,I believe that an entity called Omnidian provides the customer facing account services for Astrum and presumably any successor interest. Best,Jack de ValpineSent from my iPhoneOn Jun 4, 2024, at 7:48 PM, Sara Mattes <[email protected]> wrote:
In 2012, we joined the town program to go solar.
We signed a 20 year lease with Astrum Solar.
The sold the SRECs and we paid a much lower amount, up front for the 44 panels.
A number of years ago, we contacted them to remove a portion of the panels so that we could reroof a portion of the house.
While they were slow to put the panel back up, in the end, they did.
They system has been great and keeping our bills to almost zero.
All was well, until it wasn’t.
Now, some of the panels are not functioning as they should - might be the squirrels that nested under a portion…not only did they maybe do something to the panels, the nest material comes down and is a mess. At least we now know what at the sound of little feet all over our roof was!)
We now need to have panels removed to do repairs, and Astrum is no more…have been bought out by who knows.
When we contacted what had been Astrum, they sent us to an email that keeps bouncing, and a phone number that does not ring-Kilowatt Systems.
Does anyone out there know anything about Kilowatt Systems?
Is there anyone else who signed up with the town program and Astrum who knows who now owns our panels and is collecting $$ for the SRECS?
According to our lease, we cannot remove panels or have any repair work done without permission of the Lessor, whom ever that might be?
All you green tech folks, any ideas where to turn?
Oy….
Sara & Jerry
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