Hi everyone, My first post here since a decade. I am glad to be back. A couple of weeks ago we released a new CD project. It took almost one year to complete and it is intended to children ranging from 6 to 9 years old. A couple of days later after the launch we begun to receive calls from a few customers complaining that the software could not play. In fact, they could launch the application but without any sound playing.
Of course during the initial testing phase we had ensured that it could function suitably on various OS (Win 95, 98, 2000, XP, Mac OS9 & X). I have developed this application using Flash and have placed it inside a Director movie. It is basically a one sprite Flash in Director. Regarding the sound, it is completely controled in Flash. I have included the DirectSound and MacroMix plug-ins. When the user insert the CD we copy everything on his local hard drive. Up to this point everything is fine except that for 3% of our customers the sound does not want to play at all. The sound is important because the different sections of our application appears when the sound has entirely played, so basically the sound acts as the main sequencer in our project. I frantically tried to find a computer which presented this problem in order to deal with it face to face and I finally found one today after having it installed on more than 35 different computers. I must state that this problem appears only on Windows. I think the problem is related to the sound card. The faulty computers are equipped with a sound card that contains a High Definition Audio chipset. Using Director MX or MX 2004 does not make any differences whatsoever. What should I do ? Is it possible that Flash/Director can't handle these kind of audio cards ? Please, i need your precious advices. Thanks a lot -- Yvan Caron, systems analyst [To remove yourself from this list, or to change to digest mode, go to http://www.penworks.com/lingo-l.cgi To post messages to the list, email [email protected] (Problems, email [EMAIL PROTECTED]). Lingo-L is for learning and helping with programming Lingo. Thanks!]
