I just tried to sign up for MyDHR.
I can't tell if the CAPTCHA works because it won't accept my Medicare
Number (Enter a valid value)
I've tried multiple ways:
Type in the full 10 digit number with no spaces (The data input field
obfuscates the number, replacing the digits with *)
Type in the full 10 digit number with spaces
Type in the 9 digit number with and without spaces
Type the number (10 and 9 digits) into a text file to check accuracy and
paste into the data input field
No luck.
At least there is a valid looking email address to ask what to do next.
Bernard
On 16/11/2022 9:37 am, Bernard Robertson-Dunn wrote:
and, as if by magic, the email address has been fixed. I'll try
signing up again, the CAPTCHA issue has also probably been sorted.
On 15/11/2022 5:42 pm, Bernard Robertson-Dunn wrote:
Have any other Canberran's tried signing up for the new MyDHR?
I just tried signing up.
I filled in all the personal details, ticked the "I'm not a robot",
identified the traffic lights, got an OK from the CAPTCHA, clicked
next and waited.
The response was "You must answer the CAPTCHA." in red.
After five tries I looked for some way to get support. In the FAQ it
says:
Who do I contact if I have further questions?
Email us at [email protected] or call our MyDHR
Patient Support Line at (02) 5124 5000
At that point I gave up, I'm not going to waste my time sending an
email to [email protected]
--
Regards
brd
Bernard Robertson-Dunn
Canberra Australia
email: [email protected]
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