Remote Work Is Poised to Devastate America’s Cities

In order to survive, cities must let developers convert office buildings into 
housing.

By Eric Levitz, senior writer for Intelligencer. 
https://nymag.com/intelligencer/2022/12/remote-work-is-poised-to-devastate-americas-cities.html

The “work from home” revolution has been very good for political columnists who 
like to write shirtless in pajama pants and share too much personal information 
with their readers. But the phenomenon hasn’t been so great for America’s 
cities.

The nation’s office buildings aren’t as empty as they were before COVID 
vaccines became widely available in spring 2021. But they’re still far less 
populated than they were in 2019.

A recent analysis of Census Bureau data by the financial site Lending Tree 
found that 29 percent of Americans were working from home in October 2022. In 
New York City, financial firms reported that only 56 percent of their employees 
were in the office on a typical day in September.

Full-time remote work has grown less prevalent since the worst days of the 
pandemic. But flexible work arrangements — in which employees report to the 
office a couple times a week — are proving stickier.

A recent paper from the National Bureau of Economic Research estimated that 30 
percent of all full-time workdays would be performed remotely by the end of 
2022.

As Insider’s Emil Skandul illustrates in an excellent piece, these surveys and 
projections are buttressed by mobile phone data showing that, in virtually all 
major U.S. cities, foot traffic in central business districts is down 
substantially from 2019.

And collapsing office attendance rates are taking cities’ tax revenues down 
with them.


When only 50 percent of a company’s staff leave their homes in the morning, 
that firm’s desire for floorspace plummets. If storm-clouds appear on the 
economic horizon — like, say, a central bank dead set on slowing the economy to 
kill inflation — downsizing your office becomes the easiest way to cut 
expenses. Thus, as rising rates have laid tech low, San Francisco’s signature 
office towers have emptied out. In New York, meanwhile, Meta has ditched 
450,000 square feet of office space. Across the nation as a whole, only about 
47 percent of offices are occupied.

All this translates into plummeting demand for commercial real-estate, which 
translates into plummeting property values, which translates into plummeting 
tax receipts. A recent study from New York University’s Stern School of 
Business found that office values fell 45 percent in 2020, and are likely to 
remain 39 percent below pre-pandemic levels for the foreseeable future. If that 
projection proves true, it would wipe $453 billion in property values off 
American cities, thereby slashing a critical source of municipal revenues.

In New York City, property taxes are the single largest source of public funds, 
supplying one-third of the city’s tax revenue. Office buildings account for 
one-fifth of that sum. The declining market value of Manhattan’s major office 
districts alone cost the city $5.24 billion in revenue.

Remote work’s toll on cities does not end with its implications for property 
tax revenue. Enable suburban commuters to work from their dens several days a 
week, and you transfer all manner of smalltime commerce — lunch orders, 
after-work drinks, etc. — from the urban core to its periphery. And lost 
transactions mean lost sales taxes. U.S. cities expect their sales tax revenues 
to decline by an average of 2.5 percent in 2022, according to a survey from the 
National League of Cities. Last year, New York City Comptroller Scott Stringer 
estimated that remote work would cost the city $111 million in sales tax 
receipts annually.


Meanwhile, emptier office towers also mean emptier subways and buses. Although 
mass transit ridership has recovered from its COVID-era lows, it’s plateaued at 
roughly 70 percent of pre-pandemic levels. That poses an existential threat to 
municipal transit systems, many of which were struggling to operate on budget 
even before the COVID crisis. In New York, the Metropolitan Transit Authority 
is poised to see a widening gap between its revenues and operating expenses as 
this decade progresses.


The great danger for cities is that these trends could become self-reinforcing. 
Falling revenues could translate into lower-quality public services (e.g. less 
reliable subways, less well-maintained infrastructure, lower performing public 
schools, stingier safety nets), which render cities less attractive to high 
earners, who then decamp for the suburbs in greater numbers, thereby depressing 
revenues further. Meanwhile, underpopulated downtowns are less conducive to 
successful small businesses and more conducive to crime. As central business 
districts become home to fewer restaurants and more criminal activity, more 
firms will flee them, leading to even more underpopulated office towers.

For now, the American Rescue Plan’s copious aid to states and municipalities 
are keeping cities out of this vicious cycle. But those funds will dwindle in 
the coming years. In the National League of Cities recent survey, nearly 
one-third of cities said that they will confront financial challenges next 
year, as relief funds grow thin.

It is possible that work from home will simply fall out of fashion as the 
pandemic recedes into history. But given the myriad advantages that flexible 
work arrangements have for both employees and firms, cities shouldn’t count on 
it. Instead, major U.S. cities should capitalize on the one benefit of 
commercial real-estate’s collapse: The newfound potential to create a ton of 
new housing in already constructed, centrally located buildings.

America’s most successful cities have long failed to expand their stocks of 
housing in line with demand. The result has been a perennial crisis of 
affordability that constrains urban growth, transfers vast sums of money from 
workers to landlords, and displaces longtime residents. Restrictive zoning 
codes — and community opposition to new construction that threatens to bring 
more noise, traffic, and competition for parking spots — have helped entrench 
this sorry state of affairs.

But vacated office towers typically reside in districts already zoned for both 
residential and commercial activities. And since the buildings are already 
built, they tend to attract less community opposition. Their centrality, 
meanwhile, makes them potentially attractive residences for urbanites who wish 
to walk to work, and/or have virtually every good or service one could ever 
want within a hop, skip, and a jump.

Alas, converting office buildings into housing is easier said than done. 
Commercial buildings tend to have far fewer bathrooms and kitchens than 
residential ones require. Which means that any conversion demands 
reconstructing a tower’s plumbing and electrical systems. Expenses add up 
quickly, especially at a time of elevated construction costs.

Meanwhile, many office buildings do not meet all of the standards that 
municipal zoning codes require of residential buildings. Offices tend to have 
much more interior space between windows, leaving much of their floor plans 
without external light. Additionally, in New York City, residential buildings 
are generally required to have 30-foot rear yards, in order to ensure a modicum 
of light and air. Commercial buildings often have smaller rear yards, while 
also running afoul of the parking minimums that many cities impose on 
residential towers.

Faced with the high costs and regulatory headaches of attempting a conversion, 
many real-estate developers have resigned themselves to lower revenues from 
their commercial properties, while nursing hopes that remote work will prove to 
be a mere fad.

If conversions don’t pencil out for private developers, however, they promise 
profound benefits for cities as a whole. Turning thinly populated office towers 
into apartment buildings would ease cities’ housing shortages, while boosting 
both downtown commerce and property values and, therefore, tax revenues.

Thus, city and state policymakers would be wise to help lower both the funding 
and regulatory hurdles to mass office-to-residential conversions.

Cities have often sought to promote development by giving tax credits and 
abatements to new projects. Yet one of the main objectives of promoting 
office-to-residential conversions is to increase property tax receipts. So, 
trying to spur such developments by doling out property tax breaks seems less 
than ideal.

Instead, cities should help finance new projects with revolving funds that 
secure the public sector a cut of the ultimate proceeds. Montgomery County’s 
Housing Production Fund in Maryland offers one model for this form of 
public-private development. In simple terms, the county’s fund encourages 
private investment in housing by providing partial funding for new projects, 
thereby reducing the financial risk that developers must assume when pursuing 
new construction. In exchange, developers agree to place income restrictions on 
30 percent of the units in a given building, and to share a portion of their 
ultimate profits with the government. Through this mechanism, Montgomery County 
has managed to catalyze the construction of new affordable housing, at a 
negligible net-cost to the public sector.

While providing capital for office-to-residential conversions, cities should 
also exempt such projects from their most burdensome zoning requirements. 
Residential towers in central business districts replete with transit options 
should not have to comply with parking minimums. And they probably don’t all 
need 30-feet yards either. Relaxing such standards will necessarily mean that 
some new housing developments will offer residences with unusually poor light 
and limited windows. But they will also offer renters and buyers the myriad 
amenities of a city center and benefits of new construction. Having poorly-lit 
new housing is not ideal. But having an acute shortage of affordable housing — 
and a superabundance of downtown office space — is even worse. New York, Los 
Angeles, and myriad other cities have offered regulatory exemptions to 
conversion projects in the past, and have rarely regretted trading stringent 
standards for more housing units.

Indeed, the benefits of office-to-residential conversions are so significant, 
cities should consider exempting them even from the requirement that all legal 
bedrooms have windows.

Given the massive core-to-window depths of contemporary office buildings, 
converting many such towers to residences will require tolerating some deeply 
weird floor plans. The real estate developer Bobby Fijan recently tweeted this 
example of how a typical modern office could be refashioned into a spacious yet 
bizarre home:

Not everyone is going to want to live in a 2,500 square-foot apartment with a 
massive common area and 4 windowless bedrooms. But as Matt Yglesias argues, 
some people probably would. Personally, I’m a very light sleeper who is 
routinely awakened by city noise and morning light. So the idea of having a 
bedroom insulated from both by solid walls has some appeal. If cities are faced 
with a choice between letting office towers sit vacant, or letting photophobic 
bargain hunters live in windowless bedrooms, they should opt for the latter.

The liberation of America’s white-collar homebodies need not come at cities’ 
expense. The remote work revolution could devastate municipalities’ downtowns 
and finances, or it could help resolve their housing crises. If they can summon 
the requisite policy imagination and flexibility, city officials can make “work 
from home” work for everyone.
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