On 1/04/2014 8:37 AM, Jan Whitaker wrote: > http://www.theage.com.au/technology/technology-news/hospital-in-chaos-over-new-booking-system-20140331-35u9w.html > > When it comes to health matters, particularly with a major trauma and > cancer hospital, you just gotta get even the most 'mundane' systems > right. This one wasn't. From the article, it seems the human factors > were ignored (language, holidays, reliance on the post).
It may or may not have failed as an IT system, it certainly failed as an Information System. IMHO, too many people look at eHealth as a technology issue, when in fact its an information issue. When I saw the reference to the Age article I thought it was coverage of the new UK NHS booking system which also failed but in that case resulted in the death of a toddler. The problem was a failure to enter the appropriate information into the new system. The technology was fine, proper treatment of the information wasn't. UK Coroner Fingers NHS Computer System in Toddler’s Death http://spectrum.ieee.org/riskfactor/computing/it/uk-coroner-fingers-nhs-computer-system-in-toddlers-death/ Health information is too important to be left to technologists. -- Regards brd Bernard Robertson-Dunn Sydney Australia email: [email protected] web: www.drbrd.com web: www.problemsfirst.com Blog: www.problemsfirst.com/blog _______________________________________________ Link mailing list [email protected] http://mailman.anu.edu.au/mailman/listinfo/link
