I just got my Telstra landline bill saying it was overdue. Outrageous (I thought). I am quite meticulous about paying my bills. Looked at my last bill, yep there's the receipt number I had written on it. Go into my online banking, looking for payment while waiting on phone for bank to answer to explain why it didn't go to my phone bill. Dammit, I have a ref number. Guess what. I messed up and paid my Internode account (via net banking) instead of Telstra. The two were next to each other on the pick list. Thank god I was still on hold and could hang up before totally embarrassing myself.
But wait, there's more. I have joined the tweeps on Twitter, so I thought I'd give Telstra a kudos because they didn't charge me an overdue charge. Yeah, I checked the last bill and this one. No extra $15. So I tweeted this as a good news report about Telstra, figuring we all need a few right about now. And within minutes I had a response back from Scott at Telstra saying 'No problems!'. Yes, companies with any smarts are watching their twitter feeds. Office Works does, too, if you have any issues with them. There you go. Jan Melbourne, Victoria, Australia [email protected] Twitter: JL_Whitaker JL Whitaker "On A Life's Edge" - US Amazon print and digital http://www.amazon.com/On-Lifes-Edge-J-Whitaker/dp/1499787154/ Australia Amazon: ebook only http://www.amazon.com.au/Lifes-Edge-J-Whitaker-ebook/dp/B00KYW2YA8/ and other Kindle sites around the world. Available 13 June on Kindle Sooner or later, I hate to break it to you, you're gonna die, so how do you fill in the space between here and there? It's yours. Seize your space. ~Margaret Atwood, writer _ __________________ _ _______________________________________________ Link mailing list [email protected] http://mailman.anu.edu.au/mailman/listinfo/link
