That’s how you manage improved customer focus. Your IoT (Internet of Things) fridge phones home to report that its operating environment is currently out of warranty specification - you didn’t keep it heated in winter?, cooled in summer? - and you receive no email telling you that your warranty is void. Said device then brakes down, within 12 months of purchase and and you enter the infinite planes of “please press 1, now .. I’m sorry, was that ‘frank ewe peace of ship’?” hell …
Who needs a robot with gun to end your life ? Now, where was that Baysian filter I was hiding behind ... Nicholas English Mob: +61 (0)421 164 196 -------------------------------------------------------------- This message may contain privileged and confidential information intended only for the use of the addressee named above. If you are not the intended recipient of this message you are hereby notified that any use, dissemination, distribution or reproduction of this message is prohibited. If you have received this message in error please notify the me. Any views quoted in this message are those of the individual source and may not necessarily reflect my personal views. -------------------------------------------------------------- On 22 Aug 2014, at 3:46 pm, Bernard Robertson-Dunn <[email protected]> wrote: > On 22/08/2014 2:52 PM, Kim Holburn wrote: >> https://www.youtube.com/watch?v=7Pq-S557XQU&list=UU2C_jShtL725hvbm1arSV9w > > Call centre jobs 'will not exist' in five years, says Telstra chief > David Thodey > http://www.smh.com.au/business/call-centre-jobs-will-not-exist-in-five-years-says-telstra-chief-david-thodey-20140822-107479.html > > -- > > Regards > brd > > Bernard Robertson-Dunn > Sydney Australia > email: [email protected] > web: www.drbrd.com > web: www.problemsfirst.com > Blog: www.problemsfirst.com/blog > > _______________________________________________ > Link mailing list > [email protected] > http://mailman.anu.edu.au/mailman/listinfo/link _______________________________________________ Link mailing list [email protected] http://mailman.anu.edu.au/mailman/listinfo/link
