The battery backup unit is NBNCos, and backs up the NBN Co box's telephone ports (but not the data ports). The 'home gateway' modem her phone plugs into is Telstra's, which connects to the data port in the NBN Co Box - as Telstra Bigpond don't use the telephone ports in the NBN box, they insist on phones being connected to Telstra's modem. Telstra's modem isn't backed up by the NBNCo battery unit.
Other ISPs use the NBN voice ports to provide telephony - Telstra does not. Her complaint seems to be fairly at the feet of Telstra - and given that response from Telstra, she should complain to the TIO, and possibly write a letter to ACMA. Probably not NBN Co - they just install what Telstra tells them Telstra needs for the Telstra retail service. To keep the Telstra modem running she would need to install another small UPS for that. Does your friend use a cordless telephone - does her phone need a mains power to work? The NBNCo brochure actually does explain a lot of this - http://www.nbnco.com.au/content/dam/nbnco/documents/nbn-fibre-user-guide.pdf, around page 14 onwards - but if this wasn't provided to her..... P. On 1/03/2015 7:41 PM, Jan Whitaker wrote: > >From my friend's experience. We had a whopper of a storm last night. She's > >in Keysborough and they may have above ground power lines. Mine are > >underground. > > I've told her she shouldn't have to pay, and would insist they come back and > do it right. And if they refuse, complain to NBN, TIO, ACMA and Turnbull. > > Jan > >> Well, my power went off in the storm last night, and guess what?  My >> phones don't work.  >> >> I spent a long time on the phone this morning and found out that the way my >> set-up is wired up the phones work through the modem, which isn't backed >> up by the battery.   So actually, the battery is doing nothing.   >> The nice young man (who, surprisingly was in Townsville, not overseas), >> contacted the sales dept. to see if a tech can come and change the wiring. >>   He was told I would have to pay another $192 fee >> !!!!!!!!!!!!!!!!!!!!!!!!!!!!! >> >> There is no way I am paying again,  so I said I will go to the local shop >> this week and have a talk with them.    I can't see why it was done >> this way when I already had the battery backup box.    I certainly >> wasn't told any of this, and wasn't given an opportunity to do things >> differently. >> >> I don't understand what the differences are.   I hope someone at the >> shop can explain. >> >> However,    I expect that nothing will be changed. >> >> I am sick of it all!!!! > I write books. http://janwhitaker.com/?page_id=8 > > Melbourne, Victoria, Australia > [email protected] > Twitter: <https://twitter.com/JL_Whitaker>JL_Whitaker > Blog: www.janwhitaker.com > > Sooner or later, I hate to break it to you, you're gonna die, so how do you > fill in the space between here and there? It's yours. Seize your space. > ~Margaret Atwood, writer > > _ __________________ _ > _______________________________________________ > Link mailing list > [email protected] > http://mailman.anu.edu.au/mailman/listinfo/link _______________________________________________ Link mailing list [email protected] http://mailman.anu.edu.au/mailman/listinfo/link
