An interesting selection of comments from:
<https://www.facebook.com/groups/BIRRR/permalink/517106641831361/>
... The other problem here is that if the cables fail they are now
installing aerial to the tower rather than repair cables, which means
a lot of people in my community have NO phone contact if they have a
problem. ...
... To make things worse we lost a member of our community in an
accident yesterday and his parents only contact via phone is their
mobile because Telstra will not fix their landline they had no phone
this morning.
We had the exact same problem with our tower in June. We would have
periods where the tower would go down for an hour or half a day or all
day. It took weeks to get the message through to telstra that there
was a problem. People in the community would ring and the call centre
person would direct them to the faults page on their website which is
incredibly frustrating when you can't get on the internet! I was
driving 80kms to the next town nearly every second day to get work
done. It took about a month of everyone complaining (in the nearest
store 80km away, online and over the phone) for telstra to tell us
there was a part that needed replacing on the tower and they couldn't
find a replacement part so there was no resolution time. It took about
6 weeks for it to get fixed in the end. the only advice I can offer is
to keep complaining and try to get to the nearest telstra store to get
a local person on the job.
I wonder how much of the vaunted shift to mobile is Telstra forcing
subscribers off land lines?
--
David Boxall | In a hierarchical organization,
| the higher the level,
http://david.boxall.id.au | the greater the confusion.
| --Dow's Law.
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