Sadly, this sort of stuff-up is not uncommon with nbn™. The potential
consequences, however, are a bit unusual.
<https://www.facebook.com/groups/BIRRR/permalink/579061192302572/>
I don't like to ask for help but don't know what else to do.
I'm in a very remote location in far north western NSW, its 200km to
mobile service. I had satellite internet until August when my house
burnt to the ground in an accidental fire. The satellite dish was on
the roof and so the internet connection was lost.
Prior to the fire there was an installation booked for NBN a couple of
weeks after the fire, so I thought it would be an easy fix to get the
dish installed on a pole as my roof was on the ground. They wanted to
come and verify that my roof was not able to be used, but that is
another story...
So we sorted through that and an installation was booked for the 21st
October (it took all September to get to that point) In early October
I received notice that there was a mistake and it was not the 21st but
the 12th. I was away at that point so couldn't be there so the 12th
was missed and I was told we would need to reschedule.
I received a phone call a couple of weeks ago to see if we could do
the install on the 3rd November (tomorrow) and I jumped at it as I now
have a dwelling to put the dish on eliminating the major difficulty it
appears to be to mount the dish on a pole.
I rang Hills this morning to confirm the install date and I was told
there was another mistake with dates, it wasn't the 3rd November but
the 3rd December. I thought perhaps he was joking but it seems not. I
was repeatedly assured that the earliest I would be getting internet
was the 3rd December.
The thing Hills was unable to explain is why other installs have been
done in the area when mine is marked as urgent but keeps being put
back. The other installs are people that already have internet but I
don't and I'm in a spot.
I use the internet to run pumps and an automated watering system to
provide water to livestock. This of course is out of action without
internet so I have to be there to ensure water is kept up to
livestock. This wasn't too bad before the weather started to warm up,
but now its getting dangerous. The thing is, while I have no internet
I have to be at the property a lot, there is no house, its pretty
tough to be honest and I don't understand why my install couldn't be a
priority?
I'm about to head back there now to ensure the livestock have water so
I won't have internet until I get out again in a few days. Hoping like
hell somebody can help me. When I tried to explain to Hills the
difficulty of the life I was living with having to be there with no
house because I had no internet he told me that I had chosen to live
in such an isolated place, which is true, but at least I wasn't
choosing to be so pathetically incompetent at my job, which I strongly
suggested to him, was much worse.
--
David Boxall | In a hierarchical organization,
| the higher the level,
http://david.boxall.id.au | the greater the confusion.
| --Dow's Law.
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