On 09/12/2016 19:27, David Boxall wrote:
Aren't we clever? :/
<https://choice.community/t/the-never-never-broadband-network/5224/23>
David, this story sounds a bit sus to me....
NubglummerySnr Oct 13
We were fortunate enough to find a rental property to move into
that's in one of the few areas that actually have fibre to the premises.
It seems he is in Tasmania somewhere.
Firstly, because the area was flagged as NBN ready, we couldn't
simply port our ADSL account over
Any decent RSP will gladly "port" you over and keep you on the books.
which was a problem because our house wasn't actually connected to
the NBN fibres that lived out under the footpath across the road from us.
There's my first alarm bell. When NBN builds^H^Ht FTTH, it connects to
your home.
We were originally hoping to go with Optus because they had a better
value plan that we liked. So after contacting them, they organised a
date for the NBN Co contractors to come out and connect us up.
This is where NBN come and install an NTD *inside* your home.
Problem was, there were no contractors available for at least two weeks.
A limited number of contractors for the entire country, understandable.
So we had to wait, with no phone or Internet, even though there was a
fully functioning old phone jack on the wall that produced a dial
tone, but which was connected to the old copper network, so we
weren't allowed to utilise it.
Alarm bell #2 - if you get a dial tone, you can make phone calls; it is
connected to the exchange.
A couple of days before the big day we got a message from NBN Co that
there was a shortfall and a team would need to investigate
What is this "shortfall" he speaks of?
which would again take a couple of weeks before anyone could come out
to look at it again. Optus told us that they couldn't do anything to
help us without the house being connected and said we'd have to
contact Telstra because they're the only telco that actually have
technicians in our area, so we had to sign on with them for a more
expensive 2 year contract in order to get the ball rolling so we
could get the cables attached to our house.
Alarm bell #3 - Optus and Telstra have nothing to do with it. It is the
responsibility of NBN.
After many weeks of delays and remade appointments we eventually got
someone out who discovered that we weren't connected to the optic
fibres out in the street, which is what we kept telling them because
there was no box attached to the house.
Possibly this was one of the first areas that got FTTH *before* they
switched from 'demand drop' to 'build drop'. That's the only thing I can
think of.
More delays and cancelled appointments happened and finally an NBN Co
contractor arrived with vast quantities of fibre optic cables to
connect us to the outside world... except, he didn't have permission
to climb the poles in our long driveway so he could attach the cables
to them. Apparently they were owned by Telstra and NBN Co would need
to make a formal request to use them.... even though it was Telstra
that had told them to do the work in the first place.
Another alarm bell - all LiC should be underground. Plus Telstra own the
poles? I thought it would be more likely owned by the power company.
Friday last week we awoke to a red light on the NBN box saying that
the optic cable was no longer providing a signal and Optus probably
would've just thrown their arms up in the air saying they didn't know
what to do again.
Optus would call NBN who is responsible for everything up to and
including the NTD *inside* your house.
We contacted Telstra who organised for NBN Co to arrive the following
Monday
Which RSP is this guy with again? And this time he called on a Friday
and they come out on Monday. That's pretty good service.
Monday morning an NBN Co contractor arrived and discovered that our
personal optic fibre wire was somehow exposed from the pit it lives
in across the road from our house and had been severed, probably from
a lawnmower or whipper snipper. They suspect the last person doing
maintenance in the pit forgot to clean up after himself and didn't
tuck our wire away when he put the lid back on the thing.
So somebody tried to jam the lid of a pit back on with a large loop of
fibre cable sticking out? Hmmm.
So the NBN Co contractor that originally climbed our Telstra owned
poles had to come around that afternoon, and climb them again, in
gale force winds, to replace the entire cable which runs along 5
power poles in order to get from the pit across the road, to our
house along our extended driveway.
Telstra owned power poles... hmmmm again.
All working again now. It was a journey to get it in the first place,
and is quite vulnerable if the maintenance people don't pay attention
when they're packing up, but we're very happy with it for the most part.
Like I said, it's a bit of a sus story. Maybe some of it is true.
-andyf
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