Hi

I approached the Support Desk of a well known, Australian IT company which was 
founded in 1996 for support with a broken SSL certificate chain on my website.  
This became apparent with recent upgrade of browsers.  I had obtained my 
existing SSL certificate following the protocols.

They wanted to provide me with a replacement SSL certificate without a CSR, and 
offered me an URL as the solution when I turned them down.  To add insult to 
injury, the URL was one I used to help diagnose my problem.

How has our IT been reduced to this level, and what redress do I have?

Robert Hazeltine






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