Thanks for the suggestions, Linkers. Happy to report some good news - NSW Fair Trading is interested in taking up the matter with Mazda…
Friends lodged online complaint form plus correspondence yesterday and FT called them less than two hours later seeking more details about the highway near-crash. Then, before COB, they got another call to say FT was prepared to investigate. First, they’ll have their own independent experts examine the vehicle then do further testing as necessary. Said it was possibly a lemon, and the request for a replacement vehicle or refund is quite reasonable. So kudos to FT! The family is so relieved to have outside help - unsurprisingly they’ve been worried sick over the safety and financial consequences. Btw, CHOICE does have some very good resources, including a recent report on the incidence of new cars that turn out to be lemons…. astonishingly, 66pc of new cars sold have problems that require action under warranty! https://www.choice.com.au/transport/cars/general/articles/lemon-cars-and-consumer-law Also the ACCC… https://www.accc.gov.au/system/files/Motor%20vehicle%20sales%20%26%20repairs%20-%20an%20industry%20guide%20to%20the%20Austalian%20Consumer%20Law.pdf _______________________________________________ Link mailing list [email protected] http://mailman.anu.edu.au/mailman/listinfo/link
