On 12/11/18 5:23 pm, Roger Clarke wrote:

... Is anyone aware of guidance for marketers ...

No, but we do teach this stuff to IT students, some of whom are doing business degrees: http://www.tomw.net.au/basic_ict_professional_ethics/#ch170110

There doesn't appear to be anything on this in vocational qualifications for marketers or financial advisers. The closest I could find was for bureaucrats:

"1.2 Prepare messages according to organisational protocols for language, tone and format.

1.3 Check content, structure and recipient addresses for electronic mail for accuracy."

From: "Implement e-correspondence policies", Unit Of competency PSPPCY005, Public Sector Training Package: https://training.gov.au/Training/Details/PSPPCY005

Aside:  It would be excellent if a relevant regulator had issued both guidance and stern warnings. ...

Perhaps the regulator should require each company to employ at least one person qualified in Cyber Security.

Why *do* the people concerned get to keep their jobs??

Because we keep letting them get away with it.

If a company can't compose a suitable email, can you be confident they are taking care with your sensitive financial information?


--
Tom Worthington, MEd FHEA FACS CP http://www.tomw.net.au +61(0)419496150
TomW Communications Pty Ltd. PO Box 13, Belconnen ACT 2617, Australia
Liability limited by a scheme approved under Prof. Standards Legislation

Honorary Senior Lecturer, Computer Science, Australian National University https://cecs.anu.edu.au/research/profile/tom-worthington
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