I had my credit card cancelled because the company (ANZ) detected a transaction from a known overseas fraudulent source. They informed me by SMS.
This could have been a bit awkward, as I was traveling and needed the card to pay for hotels etc. When I spoke to their call centre they agreed to re-instate the card but to bar any Card Not Present transactions. After some stupidity on their part (they sent the card to an old address) I got new cards. On 1/10/2019 7:15 pm, Roger Clarke wrote: > Has anyone encountered this before? On the odd occasions I've queried > a statement-entry (as often resulting in dispute-and-refund as not), > I've faced the prospect of a fee, but not card cancellation. > > > My WhichBank Visa account statement shows: > 01 Sep Telstra Melbourne $150 > > I've not used Telstra for anything for a couple of years now, could > (initially) find no documentation, and can find no email-traffic. And > it's my company card, so my 'paperwork' is pretty reliable. > > The IVR process was actually pretty good, and only c.10 mins. > (That's sufficiently unusual to be worth recording!). > > At first 'Michael' said he could see no other information. > > During the conversation, he accidentally mentioned that it was a 'card > not present' transaction. > > I could have pressured him more, but as far as I could tell that means > either phone or Internet (or he doesn't know either). > > The killer was 'I can put a dispute through. We'll cancel your card'. > > Probing didn't unlock any fallback position available to him. > > For example, the propositions that (a) the possibly valid, possibly > fraudulent transaction occurred precisely 1 month ago, and (b) every > fraudster knows to extract what they can before the boom lowers, > rather than sitting back for a month. I could have added (c) any > fraudster knows that it's less obvious if you use a little-known name > rather than a major brand as your cover-story. > > He offered to record the complaint. (He may have had to deal with > more astonished callers than just me). > > > Can anyone see anything other than security theatre (and consumer > hostility) in such a policy? > > > P.S. After due consideration, I remembered a telecomms-related > transaction. It was a Boost 4G Prepaid/Data-Rollover service. > Sure enough, in the Boost fineprint is "service provided by Telstra"). > > -- Regards brd Bernard Robertson-Dunn Canberra Australia email: b...@iimetro.com.au _______________________________________________ Link mailing list Link@mailman.anu.edu.au http://mailman.anu.edu.au/mailman/listinfo/link
